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8 common Google Pixel phone problems – and how to quickly fix them


Pixel and Pixel XL Phone Problems: How to avoid and sort the biggest, issues, bugs and annoyances associated with Google's fantastic new Android devices.

Just bought a new Google Pixel or Google Pixel XL? Well done! The phone is one of the best available right now, with a great design and top-end hardware.

But while Google has crafted a phone that provides stellar performance, the Pixel isn't without its share of issues. That's why we've rounded up a list of the phone's most common problems – and provided you with some solutions to help you get the most from your new handset.

Here's a complete guide to resolving all the Google Pixel phone problems we know about.

1) Why are there purple lines across the camera viewfinder?

The Pixel has had a few camera issues, one of which involved a halo or lens flare effect appearing when using the viewfinder. While Google has released a software update for that particular problem, there are now reports of further camera woes.

Users on the Google product forums are complaining of "pink/purple vertical lines" appearing on-screen when using the camera viewfinder. The user who originally reported the problem also said he would see "large blocks moved randomly around the screen."

pixel 17

Some users have suggested the problem stems from Google trying to sync the pictures and videos on your device to the Google Photos cloud. It also seems to have something to do with not having a strong data connection.

Whatever the case, it seems that switching to a camera app other than Google's proprietary offering will fix the issue, according to a forum post. Unfortunately, Google is yet to respond in any meaningful way to the latest reports, so an official fix is not yet available.

For now, head over to the Play Store and try downloading a third-party camera app if you're experiencing the purple line issue. We'll update you once a fix is released.

2) Why isn't my microphone working?

Google Pixel XL

Many users are reporting that the Pixel's microphone stops working at random times, which means you can't make phone calls or use Google Assistant's voice recognition feature.

This Reddit thread is full of complaints from Pixel owners saying that the mic on their new device is behaving erratically. While Google is providing some users with replacements, there are also some quick fixes you can try in lieu of swapping your device.

In some instances, firing up an app that utilises the microphone, returning to the Home screen, and then going back into the app apparently sorts things out.

You can also try turning speakerphone on and then off again during a call, or if all else fails, executing a factory reset might bring you some joy.

If none of these solutions work, then it's definitely time to contact Google or the provider you bought the phone from.

Related: Pixel phone tips and tricks

3) What's up with my Wi-Fi?

Google Pixel XL

As is often the case with new handsets, the Pixel might suffer from some initial Wi-Fi connectivity issues.

The quickest way to deal with this? Swipe down to bring up the Notification and Settings shade, then tap the Wi-Fi symbol to turn it off.

Next, tap it again to turn it back on. Yep, Roy and Moss pretty much had things on lockdown.

You can also try disabling Bluetooth to see if that makes a difference, as was the case with the Galaxy S7.

If these simple solutions don't work, you may need to update your software. To do this, head into Settings and scroll down to the 'About device' option.

Tap it, go to 'System updates', and finally hit 'Check for updates'. Your phone will now tell you if you're running the latest version of Android 7.0 Nougat. If you're not, it's probably time to upgrade.

Still at a loss? You could try wiping the cache partition in Recovery mode.

To activate this, first power off your phone. Then, hold down on the Power, Volume up, and Home buttons at the same. This should launch you into recovery mode, where you can then search for and start an entry called “Wipe cache partition”.

After several minutes, the process should be complete and you can reboot your phone by tapping 'Reboot system now'.

Related: Pixel vs Galaxy S7

4) I didn't buy a Note 7 – why is my Pixel phone overheating?

Google Pixel case

Another common problem with many smartphones is overheating, so you may find that your new Pixel is getting a tad too hot at certain times. Luckily, there's a few things you can do to try and cool things down.

For instance, it might be that a third-party application is to blame. Take a trip to Settings > Battery and look at the list of apps you're running. If one is draining a lot more battery than any other, that could be what's causing the phone to heat up. Try disabling the app by tapping on it and hitting Force Stop, which may resolve the issue. Note that if you don't know what the app is, tapping Force Stop is inadvisable.

You can also check whether a third-party app is causing your heat issue by holding down the Power button, then tapping and holding on 'Power off' until you see the 'Reboot to Safe Mode' dialogue box. Tap OK and you should be taken into Safe mode. If the overheating issue disappears, you can be pretty sure one of the third party apps you're using is the culprit.

Again, if all else fails, back up your files and try a factory reset. Otherwise, it's a trip back to wherever your handset.

Related: Pixel vs Pixel XL

5) My Pixel is switching between Wi-Fi and data, WTF?

Google Pixel XL

Is your phone switching between Wi-Fi and data at random times? If so, it's almost certainly down to the 'Smart network switch' feature, which means it's an incredibly easy annoyance to fix.

Google added the setting to its new phone to provide a stable connection at all times, regardless of whether you're near a Wi-Fi connection or not. To turn it off, navigate to Settings > Wireless and uncheck the 'Smart network switch' setting. Hopefully, that's all you need to do.

In the unlikely event that this doesn't fix your problem, try wiping the cache partition using the method described above in the Wi-Fi connection section. Otherwise, factory reset is your friend once again.

Related: Pixel vs iPhone 7

6) Why am I experiencing battery life problems?

Google Pixel 3

You might find that the Pixel's battery life isn't quite what you expected it to be, but before you start berating Google on Twitter, take a look at which apps are draining your juice.

Just navigate to Settings > Battery to see what's topping the list in terms of battery usage. You should find that 'Android System' or the screen itself is using the most charge, but if there's anything higher than this on the list, you can be sure that's what's sapping your smartphone's stamina.

You can stop said apps from putting unwanted strain on the battery by tapping on them and hitting 'Force Stop' – though as we mentioned earlier, doing so with apps that you don't recognise could cause a problem with the phone functioning, so proceed with caution.

There have also been reports of of 'Android OS' appearing at the top of the list of battery-draining apps, which shouldn't be the case. Google is reportedly working on a fix for this, but some are saying simply turning off Bluetooth will help alleviate the issue.

7) What's wrong with the 'best smartphone camera ever'?

Pixel camera

Got problems with blurry photos? If wiping the lens off doesn't help, Google offers some further advice for fixing any camera issues.

The first thing to try is simply restarting your phone, but if that doesn't work, you can head over to the Google Play Store, tap the Menu icon, then go to My Apps & Games.

From here, you should be able to see if specific apps need updating. If the Camera app is among them, tap on Update and cross your fingers – it's worth updating your other apps while you're at it to avoid any issues down the line.

If the camera still isn't working properly, it could be that another app is causing the issue, so it's time to revisit our old friend Safe Mode. Power off your device, then press and hold the Power button until the handset turns back on. When you see the Google logo on your screen, hold the Volume button down until you see your Home screen.

Now, try re-opening the Google camera app. If it works properly, you'll know it's a third-party app causing the issue.

Restart the device to exit Safe Mode, then uninstall the last app you downloaded on your phone. Repeat the process until the camera works properly again, and if none of the above works, try a factory reset.

8) Why is the Spotify widget borked?


This is quite a specific issue, but a frustrating one nonetheless.

Some Pixel users are reporting problems with Spotify when they unplug their headphones – the music apparently keeps playing, but the Spotify widget stops working.

According to Redditer kiaorana, there's a fix for this niggle. Just go to Settings > Battery, then tap the menu button and choose 'Battery optimization'. Next, tap the dropdown menu at the top of the screen and select 'All apps'. Find Spotify by scrolling down, tap it, and select 'Don't Optimize'.

That should fix the issue, which looks to be the result of the latest Spotify update. Hopefully the next update will fix the issue, but for now, this approach seems to do the trick.

Watch Now: Is the Google Pixel phone overpriced?

What Google Pixel phone problems are you experiencing? Let us know in the comments below.


October 29, 2016, 3:58 pm

My partner & I have an issue with chromecast notification showing up without being connected. There is no way to dismiss the notification either. It only leaves after a restart.

Mic E

November 2, 2016, 8:54 pm

The messenger app that came with the phone will not let me attach a contact to send as an SMS and Outlook for Android won't allow me to attach a contact either, nor will the auto fill contact in the "To" of the email find a contact name. I'm ready to throw this phone against the wall. I have tried using Gmail and all services work but I prefer Outlook and a third party and app works for my texting, but this is poor for Google

John Doe

November 3, 2016, 4:55 pm

I'm having issues with connections to the Telus network. It started last weekend. The phone beeps and I notice that the data and voice icons die and then come back again.. Telus thinks it might be a bad Nano SIM card .. going to swap that out and see if it fixes the issues.
My Pixel battery last me 2 days on normal use, where my Nexus 5 lasted me 1 day ..So I am pretty happy about that ..
The only car issue I have is when my 2015 FF ST re-reads all of my txt msgs .. This never happened with my old Nexus 5 as it would keep track what I had already seen and only play new txt mgs.. (I have turned off this ability so I do not have to listen to hundreds of mgs alerts anymore ..)


November 5, 2016, 1:06 pm

Hey I'm having the same issue with koodo which runs off of Telus' Network. Did swapping the sim fix it for you?

John Doe

November 6, 2016, 5:24 pm

Hey, No.. I still have the issue after swapping out the SIM card. I am going to rebuild the phone today and see if it is just a s/w glitch. If not my hardware provider will swap it out for me.

John Doe

November 7, 2016, 6:36 pm

I just rebuilt my Pixel due to the way that I set it up when I 1st received it ..
I used the migration app that now comes with the Pixel when 1st setting the phone up .. I am wondering if something came across during the migration from my old Nexus 5 that has caused it to have comm issues ..?
Anyways I did the rebuild yesterday, so lets see what happens today ..

John Doe

November 9, 2016, 5:45 am

I just read a feed that says that the Pixel has been having communications issues with carriers that use the 4th LTE band.
Well Telus does use the LTE 4 band
Google is supposed to know about it and is working on a fix (so they say..)
I tried to access the phone's (google Pixel support) and could not setup a chat session (kept saying 'Chat Error') go figure .. maybe it is election night and all the support staff are voting and crying due to Trumps victory ..

Tim Barnes

December 3, 2016, 4:19 pm

I am having issues with my Google pixel phone. It will not scroll or get into anything. The Google voice is aways on now also. It worked fine last night. Plugged it in to charge and then this morning it is like it went hay wire. Any suggestions? I did a power shut down and didn't help.

Ariel Muslera

December 7, 2016, 6:17 pm

The phone's mic will not work when connected to my car's bluetooth system (VW Jetta 2013). Everything else works fine (music and even listening to phone audio), but when I speak the other party doesn't receive any sound. Very anoying, and found out is quite spread to other car manufacturers. The "fixes" that I found online (empty cache, restart, etc.) did not work for me.

Gail Sears

December 13, 2016, 6:22 pm

My Pixel won't let me go to a photo and then choose to share via messenger. When I try to send, it comes up with an error message.

Mark Sugarman

December 23, 2016, 12:53 am

Just went to pick up a quiet black pixel from Verizon. Was really excited. Transferred most of my contacts and other data at the store but noticed all the contacts weren't transferred. The sales person recommended transfer data app. Downloaded to my old iphone, started the process again the the pixel screen started to go black and wouldnt start up. After 15 minutes of trying to figure out why the screen wouldnt come on (even though the phone was intermittently coming on goinng black) I cancelled the sale frustrated. I guess Ill wait a few generations. I was so looking forward to giving up the iphone. If anybody knows what the issue was, please let me know & restore my faith in the pixel

Wayne Baker

December 30, 2016, 9:32 pm

My pixel XL even when volume that its highest level I still barely can hear through the speaker. any fixes or suggestions?

William Young

January 4, 2017, 1:47 am

I'm having a delay with Bluetooth audio off byy 1-2 sec. but I biggest conplant about the phone is the speaker at the bottom of the phone play some games and more then likely your covering the speaker I miss the sony for having front facing speakers

SusiFae Marrotte

January 7, 2017, 11:05 pm

New Sim Card.


February 1, 2017, 5:34 am

This happens if there is someone else casting to something in your area. I know this because my brother connects his own chromecast to his TV and my phone picks up and tells me about it. It's very annoying because when I clear it it disconnects him from his chromecast. So the only option is to disable chromecast notifications.

stefan nova

February 19, 2017, 11:07 am

My pixel Xl just died!!! Not more than 2 months old....... Called google support and all they offered was 'hold on button...&.volume down button....' But nothing else... In other words a simple reboot! Does not open in safe mode as turn turn the frozen the in no on! So now it's a visit to the retailer and fingers crossed... My main issue is that my videos were not backing up automatically to the free storage... 1 months of phone calls and support had no answers.... Now I've got a dead and lost video of my son learning to walk!,, yep... Rely on the technology only to be let down.. I know I could of...should of...(manually downloaded ) if there's any one out there that has a fix so I can turn on my phone I will be indebted to you..... As I'll have those beautiful videos of my son back!!!,


February 22, 2017, 2:31 am

For the last month or two my phone has been changing to the incorrect time, I notice this when an alarm goes off at the incorrect time or I can't see an SMS which I just received as its in the wrong order.
I talked to my network provider but they denied that there was an issue and now I have been speaking with Google but at this point I have tried everything but a factory re-set. This might or might not fix the issue. I am trying this tonight when I can back everything up to my computer as google doesn't back up the SMS data either.

Really annoying....
Does anyone else with this phone have the same issue?

Shawn Nelson

February 24, 2017, 11:34 pm

I just got a pixel and when I'm on a phone call it will not let me text or be on the internet. Does anyone else have this problem? I read somewhere it could be the network plan but when I went to Verizon they told me it is not part of a plan. Any ideas on how to fix this???

Brady Lewis

February 27, 2017, 4:00 am

You should be able to access all of your photos and videos taken on your google pixel on Google Photos from your computer.

stefan nova

March 3, 2017, 11:51 am

Should be able too if I manually backed up.. But i didn't..BUT! Why should one have to when Google advertising "free storage of all photos and videos" yeah right¡ only if that feature worked! So Brady... Unfortunately no videos on my Google account!

stefan nova

March 3, 2017, 12:10 pm

Here's an update... Sent my phone to data recovery.... Here's what they said...... "The engineers have completed the evaluation of your phone. Unfortunately we are not able to recover the data due to the severity of the damage.

The phone was suffering from multiple electronics failure due. Despite using all of (insert data recovery company name) proprietary tools and techniques, as well as replacement parts, no access could be gained to the device due to the extent of the failure. I regret to inform you data recovery is not possible."
Google..... I've lost the most precious videos of my son learning to walk! I want my 1500 dollars refunded!
I'm currentlynusing a $300 oppo f1 abolaolutley magic! Google pixel class... What a disappointment...

shawn howard

March 6, 2017, 4:40 pm

My volume goes crazy when I use headphones. I have tried everything suggested. This phone SUCKS!!! Don't buy one unless you enjoy problems with your phone


March 7, 2017, 11:14 am

If you had bought an iPhone, all would have been backed up into the cloud. Samsung as well might have some cloud based backing, unsure. Pixel has an unusual high rate of problems reported even though it barely sold a few hundred thousand units. It means the hardware they used is half as cheap as HTC Apple Samsung etc.


March 7, 2017, 11:15 am

Cheap made phone. Pixel was barely launched, and days later the first forums popped up, documenting these problems. Meanwhile Apple was selling 80 million iPhones per quarter, or nearly a million a day.


March 7, 2017, 11:16 am

get rid of it, get a Samsung, HTC, iPhones. Those phones share top tier hardware, not the Pixel one. Pixel one filled forums with issues just days after launch.

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