Your emails: Sonos owners tell us what they think

We want to hear what you think. And to prove it, we’ll be publishing your best emails each Friday. Send your messages to editor@trustedreviews.com.

This week, Sonos managed to throw petrol on the story about bricking their second hand speakers, by only a few days later withdrawing support from their older models, before a backpedal (of sorts) from their CEO.

Whether this is enough to repair some of the damage to their brand, remains to be seen, but our readers aren’t happy – read on for why. Are you a Sonos owner? Email us and tell us what you think, to editor@trustedreviews.com.

Make sure to check back every Friday lunchtime for our letters to the editor – and get involved by sending your emails to editor@trustedreviews.com. We’ll feature the best on this very page at the end of each week, with Nick’s and the team’s replies.

Sonos is bricking it

I have used Sonos sound systems since about 2001. Having replaced my old systems, I bought all new equipment in 2017 and 2018. I just received notice that the Connect Amps, Zone Players, and bridges I bought less than 2 years ago must be replaced again or become unsupported. I believed I had a 10 year software support guarantee when I replaced my equipment 2 years ago. Will Sonos support or replace my new products? 

— Renee Kaswan

It’s pants…

I don’t normally write to you guys, but this is pants. There is no reason why they can’t keep these systems functioning. It’s a waste of resources at a time when we are all aware of dwindling precious metals etc. Just in principle alone this is wrong and I will not be purchasing any further Sonos $crap. 

— Bob Smith

…And lies!

Everything you’ve said [about Sonos] is well and good mainly because you’re believing the corporate lies and spewing them back out as gospel.

My obsolete products are less than 2 years old! How do you think that would sit with you and your readers?

— Neil Richardson

It’s worth checking whether that’s still the case. We’re reporting today that Sonos have “clarified” the position regarding older speakers, saying the impacted models – the original Zone Players (ZP80, ZP90, ZP100 and ZP120), the Connect and Connect:Amp (sold between 2006 and 2015), the Play:5 (Gen 1), CR200 and Bridge – would still “continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away.”

Hopefully this reassures you, but it’s certainly another misstep from a company which really can’t afford to make them.

Carmageddon

I think the review of the Thinkware F800 Pro omits essential information and overhypes how good the dashcam is.

I own one and have been terribly let down by yours and other reviews just like it. The camera is barely good enough to make out number plates of a car or motorbike passing at more than 10-15mph faster than the camera and that is during the day with great light conditions. The camera is nothing short of atrocious in the dark, you can make out details and see what is going on but there is absolutely no chance of making out a number plate at night time if the vehicle is moving in the slightest.

The features of the dashcam and the App are good and I like the compact design without a screen which makes it quite discrete. However the most critical element, the camera, is so over-hyped!  

— Will Adams

This wasn’t our reviewer’s experience with the camera – overall, he was positive about the image quality and you can see the video of the test results he captured here which show this. We’re sorry your experience has been different.

Paper vs Paperwhite

I owned a Kindle Paperwhite 6th gen. I trashed it because I bought it several years ago due to the nice layout and firmware. A year after the purchase Amazon began to send me updates which I was not able to deny. Now this device looks totally different, is much slower than before, and every former shortcut now needs 3-4 clicks more.

I understand that an improved user experience makes sense, and probably updates are necessary for new book formats. But Amazon can leave the choice to the user, simply displaying “this book needs a Kindle with firmware 5.11 or above” and not changing the whole device without the user consent. 

In my opinion these forced updates are a violation of personal rights, especially if you consider that an e-reader usually is not rented, but simply bought and therefore a personal owned device.

— Eberhard Mücke

It’s a fair point. It is possible, just about, to stop the Kindle auto updating if you keep your Kindle in Airplane mode, although that kind of defeats the purpose of Wi-Fi. There are ways to hack the device too, if you are feeling adventurous, to prevent it auto updating although we can’t recommend it ourselves as we haven’t tried it. A quick Google will explain how it’s done.

Marantz HDCD1 can cans?

Hello and thank you for your helpful review of the Marantz HDCD1.

Just one, probably stupid, question, but want to make certain of things before forking out a fair bit of cash. I just want to listen to my CDs via headphones.  Can I do so with this Marantz CD player? 

— Rob

Yep. Check out the headphone socket on the front. No problems there.

That’s it for another week. Thanks again to all the people who emailed in, and keep emailing in to continue the conversation.

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