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6 common PS4 problems and how to fix them


PS4 problems
PS4 problems

PS4 Problems: A guide to fixing some of the most common issues that affect Sony's console.

The PS4 has seen a number of changes, improvements and hardware iterations since launching back in 2013, and with this has come some new and unorthodox problems to solve.

We’ve put together a list of known issues on Sony’s platform and some possible solutions. If you find any worth a mention, let us know in the comments.

Related: PS4 Pro Review

1) You can only stream PS3 Games

As it stands, PS3 games can only be accessed through Sony’s paid streaming service: PlayStation Now. If you’ve yet to try the service you can check out a free trial right now, but once that’s up you’ll need to cough up for individual games or a monthly subscription.


PlayStation Now works brilliantly with a decent connection, but it’s still unfortunate that the library of games many of us have build up since 2007 no longer work on current systems. On the flipside, you can purchase PS2 classics from the PlayStation Store complete with improved visuals, cloud saves and trophy support.

Should you care?

Definitely, especially if your PS3 collection isn’t lacking.

2) Cloud saves are exclusive to PlayStation Plus

The PS4 is all about the cloud integration, but some basic cloud storage features are only available for subscribers to PS Plus, the paid part of PlayStation Network.


This means if anything goes wrong with your hard drive and you don’t have PS Plus, you’ll lose your save data. It’s a bit stingy given the relatively small amount of data most game saves require, but is a clever way for Sony to push the PS Plus service.

As it stands, PS Plus supports up to 10GB of cloud save storage, a huge improvement over the original 1GB.

Should you care?

Not really. Join PS Plus, it’s good.

3) The PS4 doesn’t support external hard drives

The PS3 can be hooked up to external drives as long as they’re formatted to FAT32. The PS4 cannot connect with any external hard drives at all.

See also: Xbox Scorpio - Everything we know


If you need more storage, you’ll have to replace the internal 500GB hard drive with your own. Sony offers required hardware specs on the PlayStation blog – “Users can choose to install a new hard drive so long as it complies with these standards, is no thicker than 9.5mm, and is larger than 160GB.”

Should you care?

Game installs of 10GB-plus mean hardcore gamers will fill that hard drive pretty fast, so it could become a problem. Sony might well add support for external drives in future, but it's something worth considering your personal storage won't work with the console before you buy.

4) PS4 Pro doesn’t support 4K Blu-rays

When the PS4 Pro was first announced, many of us were surprised at the conspicuous lack of 4K Blu-ray support. While the console does support 4K streaming through Netflix and YouTube, the lack of support for physical media feels like a huge oversight on Sony’s part.

Sony PS4 Pro 19

It seems the 4K player was purposely left out to lower costs. Either that, or Sony hopes owners will invest heavily in streaming services. Xbox One S retails for a lower price than PS4 Pro and supports 4K Blu-rays, though not at the highest possible quality.

Should you care?

If you’ve just gone out of your way to purchase a fancy new 4K TV for your PS4 Pro, you might be slightly miffed at the lack of 4K Blu-ray support. However, if streaming is more your thing, this won’t impact you too much.

5) Not all games have been enhanced for PS4 Pro

While a number of developers have updated their titles to support 4K upscaling on PS4 Pro, many excellent titles remain untouched on Sony’s new system. This isn’t a dealbreaker to be honest, and you’ll still a receive a visual enhancement from the console’s improved specs and a gorgeous 4K display.

Related: Best PS4 Games 2016

Sony PS4 Pro 7

Unfortunately, many of us will be left waiting for our favourite titles to receive a patch to make use of the PS4 Pro's enhanced capbilities. This problem is made worse by the fact that some games even perform worse with 4K upscaling enabled. You can find a list of compatible games on our PS4 Pro vs PS4 comparison piece.

Should you care?

It depends whether or not you own a PS4 Pro and want to get the best visual quality out of every game. The promise of further support is still on the horizon, so for many, it’s only a matter of time.

6) The PS4 randomly switches off

Consoles turning themselves off out of the blue has been a common issue for decades, sending us into a sudden state of panic as we fiddle with the power button. Luckily, this is a fairly common problem with an easy solution.

ps4 slim

If your system happens to switch off at random, try one of the following solutions:

  • Check the HDMI cable
  • Check the hard drive
  • Make sure the PS4 is ventilated

You may need to contact Sony for further support if the problem persists.

Should you care?

Most definitely.

WATCH: PS4 Pro review

Got suggestions? Let us know in the comments.


November 28, 2013, 9:24 pm

Are these concerns mostly shared by the X-Box One? I thought media support, DLNA and eternal drives are not.


November 28, 2013, 11:53 pm

You give it a lot of passes that you could have given the Xbox too, but hey there must be at least one whipping boy.


November 29, 2013, 3:21 am

im sorry but saying unless your a pirate your shouldnt care about not having DLNA is stupid, i have all my Blurays backed up on my pc and streaming them to my ps3 is a million times easier then constantly switching discs, i do understand thats laziness but its not just pirates and illegal downloaders who use DLNA. you can also stream legal stuff through dlna that you got digitally.


November 29, 2013, 9:47 am

Are you joking about the DLNA thing? I'm actually offended by this - I actively encourage people I know not to pirate music or films. I buy CDs and DVDs and store them on my NAS - it's much more convenient.
Even suggesting that DLNA is only used by people who steal media is unacceptable. It's the largest consumer standard for media streaming, and is supported on practically every device that is network connected. It's not P2P.


November 29, 2013, 1:33 pm

XB1 supports 4k ^-^


November 29, 2013, 4:12 pm

Man what a biased overview of the PS4. Every shortcoming was turned around to make them look good. Doesn't support DLNA or or any other media types, but that's ok because only pirates use them making Sony look like their doing the public a service. Oh if you want to use cloud storage you have to pay for PS Plus, but that's ok it's a clever move by Sony to push their pay service. If MS did any of this it would be the usual torch and pitchfork mob calling for MS's blood.


November 29, 2013, 7:17 pm

Completely agree. Quite concerned that even though I have paid to download films, watching them on a different device automatically makes me a pirate. I would have thought a tech review would have been in favour of media streaming ?


November 29, 2013, 7:57 pm

erm xbox 360 always needed gold membership to even play online and ps3 always needed ps plus for cloud game saves so how is this a big deal.

DLNA is a different matter though, in the time of itunes / google play and the 100's of other digital media outlets how can you miss out on it?


November 29, 2013, 9:38 pm

I am not going to buy a PS4 because of the absence of local media streaming. I like being able to access all my music stored on my laptop for playback through my home stereo via the PS3. I also liked that in some games (namely gran turismo) I could replace the lame in-game music with my own background music. Now the PS4 won't be able to do that?

I was hoping the PS4 was going to IMPROVE upon the PS3's very limited, slow, and disappointing media streaming capabilities, but instead they axed it entirely. Now I really have no reason to buy a PS4.


November 30, 2013, 12:38 am

Really!, wanting to stream music / videos makes you a pirate? MS mention about one device for under the TV, if neither are going to do streaming, then it looks like I'll be sticking to multiple devices. Shame really, all that power and it gets spoiled by politics.


November 30, 2013, 9:15 am

what a total waste of money... is Sony crazed on producing an "upgrade" of the Ps3 which doesn't even come near with what customers expectations.... not all are crazed on gaming ... the initial draw of purchasing play stations was its flexibility. blue ray player... 3d ,yes believe or not there are people out there who have 3d tv and use them, and media streaming from home servers. why have music dotted around the house when it can be centralised. so disappointed with Sony ... will I be buying one.... not on your nelly. Not until Sony re- evaluate and reinvent .... well not like they are reinventing the wheel is it... they development the PS3 and what a good bite of equipment it is too,


November 30, 2013, 5:48 pm

Ignore post.


November 30, 2013, 5:51 pm

Whether it's a big deal or not is irrelevant. The point is the hypocrisy demonstrated here. MS has always been chastised for putting certain services outside of online play behind pay walls, but Sony does it and it's no big deal

Buddy McKinley

December 24, 2013, 9:59 pm

Can you say (class action lawsuit) Let's not forget the Bluetooth for are head sets don't work. All we are to Sony are BATA testers, it starting to be common with the gaming industry, Take your money before the game comes out, then for the next 6 months we tell them whats wrong with it. We should get payed for are lost time. The gaming industry will make 86 billion off us. So with this I thank that the gamer's should sue Sony to let them not get away with putting out a poor produce.

eddie willers

December 26, 2013, 1:05 am

I'm an old fart so I don't even know what pirating and DNLA have to do with each other. But I DO know that my music is on my desktop computer and I have had a ball playing them through my nephew's PS3 that is set up in the really nice Home theater. You may not think it much, but it is a game changer to me.


January 5, 2014, 9:12 pm

My comment is this am happy with PS4 cause I always been ps person lol . But wonder if someday they going to fix the issues with streaming usb issues so I can put my own music and pics. ..ects. I know PS3 started the same but the issues didn't start so early as the ps4. But how ever Play Station Sony is always been the better console..

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