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7 HTC 10 problems and how to fix them


HTC 10

Here are some irritating HTC 10 problems and how to fix them.

Have you splashed out on HTC's latest flagship phone, the HTC 10? You've made a good choice - it's one of the best phones on the market.

It's also pretty stable, with HTC working closely with Google to craft a tight, relatively flab-free Android experience. Still, there are always issues at the launch of any phone.

Here's a list of some of the early HTC 10 problems we're seeing reported on the internet, and how to resolve them. It goes without saying that before you try any corrective measures, you should make sure than your HTC 10's software is up to date (Settings > About > Software updates).

Watch: Is the HTC 10 the Android phone to beat?

Camera autofocus issue

Some people have reported that their HTC 10 handset's camera is unable to autofocus on distant objects.

HTC's latest update apparently corrects some of these autofocus issues, but we're still seeing some reports of problems after the update.

If that's the case with you, we'd recommend treating your handset as faulty and returning it for a new one.

Related: HTC 10 vs iPhone 6S

HTC 10

Pinks screen tint

It seems some users are reporting that the HTC 10's screen suffers from a slight pink tint, and that's something we noted in our review.

That's not to say that you necessarily need to accept what you perceive to be an excessively pink screen. The warmth and tone of a smartphone display can vary to a surprising degree from handset to handset (from any brand), and whether it looks natural to you can be quite a subjective thing.

It's worth pointing out that HTC has included a setting for adjusting the screen colour temperature in the Settings menu, so you can make it warmer or cooler according to your tastes.

If you're still not happy with your HTC 10 screen's temperature, though, don't suffer in silence - send it back to wherever you bought it from and request a replacement. That's especially applies if the off tone is pronounced or appears on only a part of the screen.

Related: HTC 10 tips and tricks

HTC 10

NFC tag issues

We've seen some users reporting that their HTC 10 has trouble reading certain NFC tags from time to time.

There appear to be a couple of things you can try if you find your handset struggling with this. One is to simply toggle the NFC function on and off in the drop-down menu.

Another thing to try is tap the card against the front speaker rather than the rear camera element, which is the common NFC hotspot. You might have better luck there.

Buy Now: HTC 10 at Amazon.com from $566

Annoying TouchPal prompts

We don't know about you, but one of the first things we do with a new Android phone is download a new keyboard from the Google Play Store.

Some HTC 10 users are reporting that after downloading certain third party keyboards, they keep getting annoying TouchPal (HTC's default keyboard) switch prompts.

Affected keyboards seem to include Swiftkey, Swype, Flex, and Multiling O Keyboard.

Google Keyboard doesn't seem to be affected, so try downloading that one if you're having trouble. It's one of the better ones anyway.

Wi-Fi niggles

One of the main problems we're seeing relates to the HTC 10's Wi-Fi. We should emphasise that this is far from a widespread thing.

Some have reported that their HTC 10's Wi-Fi seems to drop out or switch to 4G seemingly at random.

There's no special trick to rectifying this on the HTC 10, so simply work through the usual suspects. Try 'forgetting' the problematic network by going to Settings > Wi-Fi, tapping and holding on it, and selecting 'Forget network'.

Then, re-establish the connection afresh and see how things turn out.

Related: HTC 10 vs Galaxy S7

HTC 10

Battery life

We didn't have an issue with the HTC 10's battery life, but there are enough reports out there suggesting that your experience may vary.

There are reports that HTC is looking into the cause of this fluctuating battery life. In the meantime, if you are experiencing unusually poor battery life on your HTC 10, it's worth ruling out the usual culprit in such cases - a hungry app.

To get to the bottom of this, head into Settings > Power > Battery usage and look for any apps that are sucking an undue amount of power. It's Facebook, right? It's always Facebook.

Whichever app it appears to be, you can usually tap it here and play with a few options that might lessen the impact on the HTC 10's battery. Alternatively, go into Accounts>Sync and disable the sync relating to that app. We bet you'll see a marked improvement to your battery life.

If it's not an app issue, then it could just be that you're a particularly heavy user. If so, do you keep the screen brightness cranked right up? That's the biggest power-hogging component of any phone, so try dropping it by half - which should still be more than enough.

Also consider making use of the HTC 10's Extreme power saving mode during extended times when you don't need the phone for more than the basics. This strips the HTC 10 right back to its basic functions, such as phone calls, text messaging, and email.

To activate this, go to Settings > Power and flip the Extreme power saving mode toggle.

HTC 10

Memory leak bug

We've seen one website claim that their HTC 10 has a serious memory leak bug. We're not seeing this being reported anywhere else, so it's clearly not a widespread problem, but we thought we'd mention it anyway.

Apparently, the handset in question keeps receiving a 'memory full' warning out of the blue. A subsequent glance at the Phone Storage menu shows that the system memory has expanded to fill a massive 20GB.

The only solution to this seems to be drastic - a factory reset. Given that this doesn't seem to have solved the issue for good, it's also temporary.

There's no news from HTC on the cause of this issue, so we'll keep you posted when we know more.

Buy Now: HTC 10 at Amazon.com from $566

If you're experiencing any issues with the HTC 10, let us know in the comments below.

Dave Rafsky

May 11, 2016, 7:13 am

The pink tinge on the display some people are reporting I have heard goes away after the first week. Apparently the glue adhering the glass is still setting for some devices.


May 12, 2016, 8:23 am

Got a Samsung S7 Edge, slipped out of the pocket, 2cm above ground, screen in the bottom and top right corner cracked. No warranty of course by Samsung. Got this phone with a plan, but honestly, I didn't really took to it and now this. Since the repair cost will most probably be around 300 bucks, I'll put it online in an auction starting from 1 buck. Once Samsung, never again Samsung.

That said, and why I am writing here: I now have ordered an HTC 10. Looking back to my experience starting by the QTEK9090, followed by the Hero and many more HTC devices, I have the greatest confidence in the company! If I ever had any issue, they would either solve it via firmware updates or like with the M7, replacing the camera modul, despite my M7 was out of warranty. On that occasion they did also replace my scratched screen - FOR FREE!!

I am looking froward to my new HTC 10 and I have my fingers crossed for HTC doing good business!


May 25, 2016, 1:29 am

My HTC 10 is now making a popping noise from the top speaker whenever I touch an onscreen icon. ><

stephen stevenson

May 28, 2016, 6:15 am

My brand new HTC 10 has just died. I am unable to power on the device. I bought online from a reputable carrier and now have to wait for a return baggie to be sent to me, send back to carrier and then wait until a replacement is sent. Well I hope a replacement because I should not have to take back a repaired phone as only a couple of weeks old. I cant believe they are making me wait weeks until I get my phone back. Not happy at all.


May 30, 2016, 7:01 pm

I have seriously overheating issues with my HTC 10 - and the battery life is SO bad. Mainly facebook, instagram and snapchat usage, no gaming, movies etc. I am also worried about the fingerprint touch - it only works every third time? Really annoying.. Sadly, the camera experience is not as good compared to Samsung or apple. My friends are beating me with their older models when we compare! I will probably never get an iPhone or Samsung because I've always had htc but I must say that the 10 is a tiny bit disappointing.


June 12, 2016, 6:21 am

My phone lags when I try to close all the recent apps. After closing all the apps, there is some delay and after that the home screen is displayed.

Nota Bene

June 14, 2016, 9:19 pm

I have, as do a number of other people, problems with the gps on tracking apps - strava, sports-tracker, even maps. It locks on to the gps, but then loses it when you move...even downloading gps keep alive hasn't worked, nor removing the apps from the battery saver function


July 4, 2016, 5:57 am

My HTC 10 was dropped and the screen shattered, I know it was my fault, but when the phone was ordered Optus didn't have any cases nor did HTC,so I ordered one from overseas and wouldn't you know it, just before it arrived my phone was dropped. I called Optus and HTC, and both were quite happy to repair it, for a charge of course. Having been an Optus customer for over 10 years, and this being my second HTC obviously meant nothing. They have both lost a loyal customer and I would encourage all to avoid them.


July 4, 2016, 11:20 am

Glad - or sad - to see that I am not the only one who made the experience of killing a phone in no time.

Funny enough I did drop my HTC M9 a couple of times, once from ca. 1.50m to tiles floor and all it had was a small couple of dents/wear off on the aluminium body. I didn't use a case, but the phone is still working and I dropped it again and again over time. I don't know where this habit is coming from, but for decades I hardly did drop a cell or in later times Smartphone. Last two years were a nightmare.. ,-(
I do pay for an insurance that does pay for one broken phone a year. Since the M9 was the first, I couldn't claim insurance payment for the S7..

So let's have fingers crossed that it won't happen again, at least until insurance will pay for another one..

Sam Szymonik

July 15, 2016, 12:49 am

I have the same problem. I cannot get a GPS lock at all. sometimes it will work at strange times. I cannot pinpoint the problem. I have tried nearly everything to solve it. Gps status does not resolve. I believe it is a problem with Android and Google services. Any suggestions? Would a custom ROM work?

Brandon Wagner

July 15, 2016, 5:00 am

of the reported HTC 10 problems, but doubt I can get a replacement because the first day I had it, a fluke drop cracked the Gorilla Glass 4 (I thought it was supposed to be tough!), so without a doubt they will blame the problems on the cracked screen. Anyway, I have since dropped it several times but with no apparent damage (like I said, fluke!! It must have hit just exactly wrong and caused the break.) I obviously flipped out and called T-Mobile immediately, plus had several online chats with them, followed by a couple more phone calls. I was eventually promised a replacement due to the facts that a) the salesman/clerk assured me that insurance was unnecessary because of HTC's Uh-Oh program (of course I found out the following day that Uh-Oh only applies if you purchase the phone through HTC), and b) they were selling a phone that they had zero protective options for at the time (no cases and no protective film for the screen).
I had a Spigen case by Monday (bought phone on Saturday), but haven't bought screen protector yet because the screen was already broken, and I'm still on the fence about whether to get tempered glass or plastic screen protection. After getting multiple assurances the phone would be replaced, I went back to the place of purchase and of course they laughed me out of the store. I had them call T-Mobile thinking "I'll show you! 5 separate managers and reps have approved this return, only to be told that there weren't any notations about a return/exchange on my account and that I was basically screwed. T-Mobile had even cancelled my insurance on the grounds that I didn't need it!! The only thing I accomplished was to have the insurance reinstated, but the deductible is $175, so I may as well set the phone on fire and go get one from Verizon. I hate this, because the 10 is an awesome phone and I want to keep it (my only complaint is that it's still not large enough, even though considerably bigger than the One M7, which was my favorite smartphone I've ever had!! The HTC Sensation XL was before that, and was almost as good as the M7, if you consider the tech of the day... Obviously I'm an HTC person, mostly because of the UI, but also the looks ever since the M7. All things considered, I really may just set it on fire and get something else from Verizon or AT&T under my Dad's name...

Nota Bene

July 15, 2016, 7:46 am

So I managed to solve the problem by going to the power settings and turning off power saver...and that didn't seem to impact on battery life either

Dave Gale

July 23, 2016, 6:29 am

In all the discussions (below) on drops, few seem to have realised that the HTC 10, like virtually every other current phone out there, has corner to corner glass making it more susceptible to drop damage. How is this an improvement? One of the BIG bonuses of the HTC M7, 8 & 9s was that the screen was isolated by the metal case / speaker panels, making those phones hugely more resilient to impact damage. For me, this is a show-stopper but my partner has moved to the 10 and, on a positive note, I can report that, contrary to many of the reviews, the new speaker sound is stunning and a definite improvement.


July 24, 2016, 5:51 am

So, my really frustrating issue is that, as of about a week ago, my HTC 10 started "forgetting" that I have a memory card in it -- this most often happens when connecting to the Play Store to update apps, using any kind of file exploration app (like ES Explorer) or sometimes even when I plug it in to charge, and, sometimes, seemingly at random. When I originally put in the Micro SD card (a verified, legit, ultra quality card of appropriate specs) I chose to merge it with the internal memory, so the "entire" phone memory includes internal and external storage. Of course, this means I can't just pull the card and put in a new one (in case the card itself has developed problems -- which I've never had happen, so that seems highly unlikely), nor can I move apps off of the card to avoid lost access to them when this happens, since the entire memory is merged and the phone has, of its own accord, decided what is still on the true "internal" memory and what is on the memory card. But, what happens is that any apps the phone has on the card come up as "not installed" and I lose my ringtones and notifications settings, can't access photos, etc. Under "Storage" the card reads as not installed. Restarting the phone fixes it, everything shows back up (I have to re-set lost sound profiles) and, in fact, sometimes it fixes itself without a restart -- I will see apps return on their own within a few minutes of the incident. The only change I can trace it to, was adding an app called "Delayed Lock" to be able to toggle the lock screen on and off, so I didn't have to either have no security, or constantly punch in a pin, or use the fingerprint scanner, every time. This was when the issue began. I removed the app -- still having the issue. Turned off all security, and it got better, but it's still happening, albeit less often. I can't find any leads on troubleshooting this, so will contact HTC on Monday. I suspect their "merged memory" process may have issues, or perhaps my phone has a hardware problem, I don't know. I wish I knew a way to copy my SD card, to try a new card, on the off chance that's the issue, but apparently, since the card is "merged" with the phone, I can't do that. Anyone else having issues with a "merged memory" set up?


July 24, 2016, 6:02 am

Oh, and also, before I removed the "Delayed Lock" app, the phone would not only forget the memory card, it would also re-start on its own. Now, it doesn't do that at least, although, as I say, it still has the issue with "forgetting" its memory card. But, good news, just after posting this, and researching further, I did find some threads on other forums for other devices where there have been issues with merged storage, and I see that I can, in fact, go into the storage menu, and move apps to the phone memory itself. It will take a while, app by app, but maybe not as long as having to re-install each of them. I should be able to save photos and music by simply copying them to my computer, so I think what I will do now is try to move/save everything on this current card, then format it as portable, instead of the merged storage option, and see if I still have problems. At least then I can also try a new card, if I am having problems still. I think I'll avoid the option of a merged memory set-up, at least for now. I did it for security, since then the memory card is encrypted along with the phone, but I don't have anything sensitive on the memory card anyway, so that level of security isn't really needed. Hopefully this will fix the issue.


July 24, 2016, 6:50 am

Interesting....this is really glitchy. Trying to move the apps from the Micro SD card, over to internal phone memory, so I can unmount this SD card and try using it as portable instead of unified memory....but the phone is telling me there isn't enough room to move apps....despite showing it has 20GB's of free internal memory, and the apps are, obviously, mere MB's in terms of size. Restarting the phone seems to clear the error, and I can keep moving them, one at a time, but there is some serious miscommunication going on with my phone and its memory systems...


July 24, 2016, 1:33 pm

Update -- so, after a long night of converting over to separate memory, with the new SD Card (a PNY Ultra -- but still only U1, in terms of speed) independent of the internal memory, it is working great. No issues, no forgetting of the SD card, no re-boots. I was so hopeful, I even re-installed the Delayed Lock app (which is really handy to have, since the phone is secure, but only when I want it to be, like at work or out and about) and no problems at all.

So, I would say it was the lower speed card, expect that this one is the same speed, and is having no issues. I tested the other card, that I was having the problems with, in my HTC M8 and the card works fine, so, a bit odd. I am therefore leaning more toward thinking that the adoption tech has some glitches on the HTC 10.

I have ordered a higher speed card, which I will swap out with the current one, just because I'm reading that, really, this phone, with its specs, is better off with the higher speed card. However, I am not going to adopt it for shared internal memory.

I see that I can encrypt the card, adopted or not, so, until I learn what advantage, if any, the adopted card set up brings, I think I'm fine with how it is, with 128GB of added memory, for photos and vids or whatever, but kept separate, to avoid the issues I was having.

Looks like this was a bit of a long conversation with myself, haha, but hopefully, if anyone else is having issues, this gives a bit of insight, with my experience, and I think a safe solution is just not using adopted memory, until it can be determined what the issues are that people are having.


August 3, 2016, 2:02 pm

So does anyone else is having this issue: When I play any ringtone or notification through any audio app, both top and bottom speakers are playing, however, when the phone rings or during any other notification like SMS or alarm, only the bottom speaker is on. This results in a muted and quiet sound. I know that the top speaker works or i wouldn't be able to use the phone.


August 30, 2016, 9:50 pm

I have an A9 but also have the issue of the fingerprint scanner not
working enough of the time so it becomes frustrating. I think it is due
to “light” fingerprints and the lack of well defined prints hurts
recognition. I did find a solution though and now it works nearly all
the time. I scanned my thumb but went further back on my thumb to just
above the knuckle. Apparently, I have better definition there and now it
works great. Good luck.


January 22, 2017, 6:28 pm

Does anyone know how to fix this, I had to hard reset my htc10 yesterday but it has now taken on the appearance of the htc9. Answers would be greatly appreciated.

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