Microsoft says it’s continuing to work on fixes for issues experienced by early Surface Book and Surface Pro 4 adopters.
The new hardware has been beset by a variety of issues since its launch this autumn. Although Microsoft has fixed problems causing screen flickering with firmware updates, device owners continue to struggle with power management.
Some users are reporting a flaw within the hibernation settings that cause power to continue running even when the lid is closed.
In a statement given to Engadget, the company says the fixes are a “top priority” and that “dedicated engineering teams” are on the case.
“We are focused on delivering a great experience to every Surface customer,” a Microsoft spokesperson said.
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Related: Microsoft Surface Book vs Surface Pro 4
Engadget also reports the issue may not be resolved until next year.
Are you having issues with your new Surface Pro 4 or Surface Book? Share your thoughts in the comments section below.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
