Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Apple probing iPad Pro ‘freezing’ complaints

Apple has officially acknowledged complaints from early iPad Pro adopters, who’ve claimed their device often freezes after charging.

The issue, which has blighted some iPad Pro owners since the device went on sale earlier this month, can only be resolved by performing a hard reset.

Now Apple has issued a support document pledging to look into the flaw, while still recommending users continue with the hard reset to restore functionality in the meantime.

The document posted on Thursday (via MacRumors) is titled: ‘If your iPad Pro stops responding and the screen is black.’

The firm writes: “To get back to using your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Apple is aware of this issue and is investigating.”

The issue is believed to be relatively widespread and is affecting 32GB and 128GB models (both Wi-Fi and LTE).

Related: 6 iPad Pro features that’ll make you want one

Are you experiencing the issue with your brand new 12.9-inch iPad Pro? Vent your frustrations in the comments section below.

Also, be sure to let us know how you’re getting on with the device so far? Is the Apple Pencil changing the way you work? Do you think the device will replace your laptop? Share your thoughts…

Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.