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Galaxy Note 5 flaw: Samsung says users should read the manual

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Note 5 S Pen

Samsung has responded to news of a design flaw in its Note 5 phablet by telling its customers to read the instructions in the user guide.

Yesterday, reports emerged concerning a troublesome design flaw in the new Samsung Galaxy Note 5. It was revealed that unlike with previous Note devices, it was very easy to insert the S Pen stylus the wrong way up in the Note 5's housing mechanism.

If this was done, the S Pen would be stuck. Even you then managed to fish it out, the system for detecting the presence of the S Pen stylus would likely be broken.

All in all, the absent-minded ease with which this can be achieved suggests a pretty major design flaw. Samsung doesn't quite see it like that, however.

In a statement released by the electronics giant, Samsung doesn't so much accept that there's an obvious issue as warn against ignorance of a clearly stated possibility.

"We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around."

Related: Samsung Galaxy Note 5 vs S6 Edge+

Sure enough, the manual contains the following warning under the S Pen section: "Be sure to insert your S Pen with the nib pointed inward. Inserting the S Pen the wrong way can cause it to become stuck and can damage the pen and your phone."

Of course, prior knowledge of the issue doesn't alter the fact that there's an issue in the first place. We doubt that any Note 5 owner in their right mind would deliberately insert their S Pen the wrong way up, regardless of whether they'd read the manual first or not.

Check out our Galaxy S6 Edge+ hands-on video:

John

August 26, 2015, 7:53 am

Most people would insert it nib end first. Very unlikely for someone to do it the other way round!

toboev

August 26, 2015, 9:39 am

Exactly. But the tech press has this irritating mania for whipping up a "-gate" out of nothing. They could try jaming the battery in backwards, that might gain legs.

RTFM - sound advice usually. Maybe not in this case - if they had not read the manual these tech-sleuths would never have had the imagination to push the thing home backwards.

Honestly, it's like telling a three year old, "Don't do that".

Dead Words

August 26, 2015, 11:30 am

It's Samsung. Every phone they release has a fatal flaw, just like every phone Apple releases. The people who cry loudest are the people crying about how their Samsung or Apple device exploded while watching YouTube.

Yan Huang

August 27, 2015, 10:54 am

Perhaps you underestimate how easy it is to forget to check if you're on the move or in a rush. Have you never accidentally tried putting the wrong key in a door?

Regardless, you don't expect your phone to break if you put the battery in backwards, you don't expect your lock to break if you try inserting your keys upside down. Nor do you expect your laptop to die up if you try plugging in the wrong end of a USB cable. All of these are specifically prevented by design. All modern technology is designed that way, to stop people doing dumb things. Every connector, port, socket on any phone tablet, computer or TV is keyed to prevent things being plugged in wrong, you can't blame people for becoming accustomed to that design philosophy.

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