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Samsung Galaxy S4 battery issues reported, 30 per cent of users affected

Luke Johnson


Samsung Galaxy S4
Samsung Galaxy S4

A number of Samsung Galaxy S4 battery issues have surfaced, with reports stating that up to 30 per cent of S4 owners have reported problems with their phone’s staying power.

UPDATE - Samsung has confirmed it will offer free battery replacements to all affected by the Samsung Galaxy S4 battery problems.

Citing a “trusted source working at an operator,” German site MobiFlip has claimed that Samsung Galaxy S4 battery issues are plaguing users of the phone. It has been suggested that heavily depleted performances and swollen batteries are being frequently reported by S4 owners.

A trusted contact who is sitting right at the source with a German provider confirms that the current confirmations are due to a faulty battery with the Galaxy S4,” the German reports have stated.

Although battery drain is a natural evolutionary issue which affects all portable products, with the Samsung Galaxy S4 having been on sale for just six months, the flagship smartphone should not be troubled by such problems this early in its lifecycle.

While the Samsung Galaxy S4 battery issues are said to be widespread within Germany, we have yet to hear reports of similar issues further afield.

Currently the company’s flagship offering, recent reports have suggested that due to lower than expected interest the Samsung Galaxy S4 could be superseded sooner than expected.

Following the iPhone 5S release last month, reports out of Samsung’s native Korea has claimed that a Samsung Galaxy S5 release date could be announced in January, three months earlier than expected.

Read More: iPhone 6 rumours


October 11, 2013, 5:27 pm

I have the same exact problem. That problem led me to this link actually. Im from the Philippines


October 11, 2013, 9:28 pm

Yeah really my s4 is draining battery in just 5 hours..


October 11, 2013, 10:14 pm

I had this problem on my S4 in the UK. Phone wouldn't stay on, and when I opened it up the battery had swelled up.


October 12, 2013, 8:37 am

Same problem with my s4 in UK. Battery draining in hours.

Raj Nithin

October 12, 2013, 8:46 am

Facing the same problem. 6 hours of battery back up was not what actually I was expecting from a phone like s4.

Ehsaan Rahman

October 12, 2013, 12:05 pm

Got extreme draining issues from 97%, the battery is also swelled up. Its i9505 model from the UK


October 12, 2013, 12:45 pm

I had the symptoms couple of weeks ago, phone repeatedly switching off and only staying on once plugged in. frequent call dropping and internet issues which all now i think are related to the battery. unfortunately it wasn't until the SWOLLEN battery cracked my screen did i find out what as going on!! £140 later and Samsung still denying any responsibility!!


October 12, 2013, 1:39 pm

Had a swollen battery after 2 months of usage. Service gave me new one, made in Korea, lasts up to 2 days now.


October 12, 2013, 6:07 pm

I have never experienced such awful customer service as I have from Samsung's service centre, they even appeared to have deliberately marked a chip with red felt pen and claimed it was a 'burn', to prevent a warranty claim. After several independent inspections (at my cost and time) they eventually capitulated and replaced the handset and apologised for the way I was treated by their service centre. Needless to say, I won't be buying any Samsung products again.


October 12, 2013, 7:50 pm

I have two s4 one the battry don't last long but for me I realised that the one that don't i installed alot of apps that drain the battry and my bandles then I un installed some and its better now but these phones have many apps running in background and once you block some you save bsttery and bandles


October 13, 2013, 9:54 am

Mine is constantly on charge batteries that bad switches of randomly loses signal really bad


October 13, 2013, 12:49 pm

My battery lasted 24h with normal use (email, browser, some navigation, few other apps), then all of a sudden, literally overnight, it started going from 100% to 0% within 4 hours with no active use. i.e. while I was sleeping, but there were probably still apps running, but they have ALWAYS been running. I have overslept because of no alarm going off several times now. It takes a long time to charge enough to turn it on again. Very frustrating.


October 13, 2013, 1:44 pm

The same problem here. VipNet Croatia! After being charged to 100% the S4 works until some 68-70% of the battery. Then shuts down and won't get on without being connected to the charger. I've tried battery calibration, also tried *#0228# but nothing worked. Yesterday I managed to arrive to 48% of the battery but it was all the time in standby mode. When I tried to used it with 48% after one minute it shuts itself down and when I power it on with the charger connected the battery was on 2%! From 48% to 2%! Switched recently from Nokia N8 (Symbian) to S4 and hoped to be satisfied with this change but sadly I'm not.....

Nadim Ihsani

October 13, 2013, 2:28 pm

I had the same issue besides battery draining mine would get really hot, and I remembered that I had disabled many Samsung bloat ware so I did a complete wipe and did not disable any apps now my battery lasts well over 24 hours with moderate use without heating up

Shafaquat Ali.Pakistan

October 13, 2013, 2:58 pm

Fscing a problem my S4 battery timeing is very short I was expected its timeing as such i5700,but its not.

Hazel Lyn Malgapo Mallare

October 14, 2013, 12:13 am

Same problem. I'm from the Philippines. My phone now loses mobile signal with 40 to 60% battery then shuts off for no reason and goes into a bootloop. The only way to make it stop is to plug it in a charger... I got the phone August 3, 2013. It's only two months old.


October 14, 2013, 1:13 am

Same problem here. I cant get out from the charger coz its gets easily drain. You cant go on with business as usual like checking and replying to emails coz battery is under watch all the time. Telling my family to get iphone, battery performance might a lot be better.


October 14, 2013, 8:28 pm

Same issue here in Scotland. Happens about once a week. Phone cuts power regardless of what you are doing usually when power goes below 30%. Not always though. When you try and switch it back on it comes on for 5 seconds and cuts out again and again until you plug it in and it'll stop doing it... until next time. I think it's a battery AND firmware issue. My friend has same phone from same supplier got at the same time as me. So assume same batch. I update my firmware regulary... he doesn't. He hasn't had any issues so far.


October 15, 2013, 2:15 am

From Philippines here. Same problem im not locking my back cover anymore since the battery has swollen and im afraid it can cause my screen to bend.. watch out guys!!!


October 15, 2013, 3:06 am

My phone started turning it self off continually,. Took into vodafone in NZ they opened and the battery had swelled. The vodafone person said funny someone yesterday had same problem. While he was taking all our details another man came in with exactly the same problem and his battery had swelled too. Product defect phones less than 3 months old.

Mahesh M P

October 15, 2013, 11:21 am

Same here in India, Same problem, battery goes down from 80% to 0% within no time.
without charging again ,there is no way in i can use the mobile. Took it just 3 months back. The battery is swelled too.

Sin Ogaris

October 16, 2013, 4:37 am

Dropped my girlfriend's phone off to JB here in Aus for the same fault, there was another guy in the store with the exact same issue. Hopefully they replace it with a non defective battery and we don't need to come back in another six months.


October 17, 2013, 1:22 am

its 30% failure rate and counting!
samsung don't like their poor sales so they need to cheat on lotsa things to maintain their profit margins
crap sung produces lotsa crap, people are getting fed up with samsung crap


October 17, 2013, 6:37 pm

Have the exact same issue and my battery swelled up. The service centre here in India refused to change the battery under warranty even though the batter warranty is for 6 months and my phone is only 5 months old.

Have taken this matter up with Samsung India and they have only sent me a bunch of lame reasons so far such as improper charging or over charging. They are just trying to put the blame on the customer, and get away with not providing a free replacement under warranty which they should rightly do as they have sold me a faulty battery.

I have now sent an email to samsung India's CEO's office, with links to all the websites covering this story of swollen and defective batteries.

Let's see their reply now, will keep you folks posted.

If you are facing this issue please replace your battery at the earliest as the faulty battery may swell up further, which may damage your screen or may even blow up. So please make sure you get it replaced ASAP.

I went out and bought a new battery in the meantime as Samsung India has not replaced my battery under warranty for me yet. Which comes to another gripe of mine. Here in India you cannot just buy the battery from the samsung store you have to buy the whole battery charger kit which comes with am external charger. It costs RS. 2,300/- here in India.

Will keep you posted on any update.

Mash D

October 17, 2013, 7:25 pm

I was facing issues with my S4 battery. It would come to about 50% mark and the phone would just switch off, and would refuse to turn on unless plugged in to the charger.

So the very next day I visited the samsung service centre. They opened the back cover and checked the battery, they found the battery to be swollen and said that it will not be covered under warranty as the battery was swollen. I asked them how this could have happened? Having used every galaxy smartphone in the S series since the launch of the galaxy s in 2010. I have never faced such an issue before.

The reply from the service centre was that it is likely caused due to improper or over charging. I found that pretty strange since I have been using galaxy smartphones since 2010 and as an experienced user would surely know how to charge the device. Then the service centre representative said that if the company is willing to change the battery under warranty, they have no issue doing so.

Pretty straight word right? Well apparently not. I have written to the company 4 times, including my last letter to the CEO's office. And have only received the same answer that it is caused due to improper or over charging and that my battery will not be replaced under warranty. Upon asking why the service centre did not check my phone or charger to make sure the current supplied to the battery is proper, there is no reply from samsung.

Now I have sent a 5th email this time with links of 6 websites all reporting the above issue on the galaxy s4 having issues with the battery swelling up for a large number of users. It will be interesting to see their reply this time round.

In the meantime I have already purchased a spare battery which brings me to another gripe. In India you cannot purchase just the battery for the S4, you have to purchase the entire spare battery charging kit, which costed me Rs. 2300/- surely just the battery would have cost much cheaper. However any other customers with this issue I would urge you to make sure the defective battery, especially if swollen to be replaced even at your own cost immediately. As using a defective battery may deform the screen or even blow up. Please do not take a chance.

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