Google’s brand new Pixel 2 XL smartphone is suffering from an audio recording issue that causes sound to appear high-pitched and distorted.
The company has confirmed it is working on a fix for the flaw, which was noticed by users on the Pixel forums.
Google told CNET (via The Verge) it is aware of the problems experienced by some users and says the solution will be “rolled out in the next few weeks.”
Related: Pixel 2 vs Pixel 2 XL
The issue was demonstrated by Pixel 2 XL user Tom Shelton in a YouTube clip posted online last week.
Shelton, who sent his phone back to Google as a result, commented: “The sound is like I am in a tin can. I checked it several times with other settings and locations. It was bad every time I recorded something.”
It should be noted that the issue has not been spotted on the sister device, the Google Pixel 2.
More issues
Unfortunately for Google, this isn’t the first issue with the larger, LG-made Pixel 2 XL smartphone.
Earlier this month we brought word the company was considering a fix following complaints over the lifeless nature of the phone’s 6-inch display.
In a statement, Google said it was considering ways to add more colour options for users who prefer more vivid displays.
“We designed the Pixel 2 to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut. One of our design intents was to achieve a more natural and accurate rendition of colors,” the firm said.
“We know that some people prefer more vivid colors, so we’ve added an option to boost colors by 10% for more saturation. We’ll continue to pay close attention to people’s responses to Pixel, and we will consider adding more display color options through software if that makes the product better.”
The Pixel 2 isn’t immune either. Last week it emerged some early adopters were hearing strange clicking sounds during voice calls.
A Google community manager confirmed Google is looking into the problem.
Are you experiencing problems with either of the new Pixel phones? Drop us a line @TrustedReviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
