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LG responds to complaints of G3 cracking issues

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LG G3 cracks

LG has spoken out on recent LG G3 issues, as a number of owners complain of faults in the phone’s construction.

With LG having opted to bestow its flagship phone with a plastic, rather than metal frame, a number of owners have reported cracks in their phones’ bodies around the handset’s microphone opening.

Backing up their complaints, a owners have posted images of their damaged handsets to forums and message boards. They have suggested that the cracks have appeared through natural use of the phone, not by being dropped or mistreated.

The thin cracks are said to be accentuated when the handsets in question are plugged into charge using the microUSB port, or when the headphone jack is used.

Now, LG has spoken out these complaints, claiming that the issues have already been resolved.

“It has come to our attention that a number of the LG G3 smartphones have developed cracks near the microphone openings at the bottom of the devices," an official LG spokesperson told TrustedReviews. "This is in no way related to product design or product quality and only affects a limited batch of devices."

They added "We would like to assure LG customers that the issue has been resolved at its source and ask customers with affected devices to immediately contact the LG Electronics service centre in the country of purchase for assistance. LG would like to thank its customers for their understanding and apologise for any inconvenience this may have caused.”

Despite its plastic build, the LG G3 is one of the most specs impressive handsets on the market. Featuring a near bezel-free design, the G3 pairs a 5.5-inch QHD display with a Snapdragon 801 quad-core processor, 2GB of RA and a 13-megapixel rear-mounted camera.

Have you experienced any cracking issues with your LG G3? Let us know via the comments section below.

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