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LG responds to complaints of G3 cracking issues

Luke Johnson

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LG G3 cracks

LG has spoken out on recent LG G3 issues, as a number of owners complain of faults in the phone’s construction.

With LG having opted to bestow its flagship phone with a plastic, rather than metal frame, a number of owners have reported cracks in their phones’ bodies around the handset’s microphone opening.

Backing up their complaints, a owners have posted images of their damaged handsets to forums and message boards. They have suggested that the cracks have appeared through natural use of the phone, not by being dropped or mistreated.

The thin cracks are said to be accentuated when the handsets in question are plugged into charge using the microUSB port, or when the headphone jack is used.

Now, LG has spoken out these complaints, claiming that the issues have already been resolved.

“It has come to our attention that a number of the LG G3 smartphones have developed cracks near the microphone openings at the bottom of the devices," an official LG spokesperson told TrustedReviews. "This is in no way related to product design or product quality and only affects a limited batch of devices."

They added "We would like to assure LG customers that the issue has been resolved at its source and ask customers with affected devices to immediately contact the LG Electronics service centre in the country of purchase for assistance. LG would like to thank its customers for their understanding and apologise for any inconvenience this may have caused.”

Despite its plastic build, the LG G3 is one of the most specs impressive handsets on the market. Featuring a near bezel-free design, the G3 pairs a 5.5-inch QHD display with a Snapdragon 801 quad-core processor, 2GB of RA and a 13-megapixel rear-mounted camera.

Have you experienced any cracking issues with your LG G3? Let us know via the comments section below.

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Rick Wilson

August 22, 2014, 2:52 pm

yes i have a crack in mine in that same exact spot, haven't dropped it at all. I am emailing LG now!

Rick Wilson

August 22, 2014, 3:11 pm

Yes that has happened to my LG G3, the exact same spot! I have never dropped it either, just normal wear and tear. I have emailed LG on what they need to do to fix this!

A. Mir

August 22, 2014, 3:59 pm

Well, that's what happens when you decide to only focus on bigger screens and specs.

A plastic housing on a high-end phone? Just say no.

I expect LG to be keeping quiet about this one. Just watch.

Eli Medina

August 22, 2014, 4:57 pm

I have crack, but its not the one produced by LG if you know what I mean. PUF PUF, zizzle zizzle. MMMMMMM

paul

August 22, 2014, 7:18 pm

Awww your kidding me...mine better not start cracking or im gonna be one pissed off person!!

MannyLegacy

August 22, 2014, 8:51 pm

Hmmm.....Interesting indeed. I have no crack on mine as of yet. (white LG G3)

Does anyone know if this is happening only to the black LG G3's??

disqus_4SAIxWJAbw

August 22, 2014, 9:34 pm

once i saw this article, i noticed my LG G3 have a cracked at the same spot. Too bad for me :(

kelvin

August 23, 2014, 2:47 am

Yes have a crack on my LG G3 (white) in the exact same spot! I have never dropped it either, it just appeared one day.

Hakim

August 23, 2014, 3:42 am

I'll take a minor crack in the plastic frame of my top end LTE cell phone over having my head sawed off by some psycho fuck in the middle east any day.

Murat Türkarslan

August 23, 2014, 7:23 am

i ve same problem.

trob6969

August 24, 2014, 2:26 am

When the plastic is polycarbonate cracking isn't an issue because its so flexible. So LG got something wrong in the manufacturing process or the particular kind of plastic used for the G3 isn't polycarbonate. However, aluminum dents and scratches by just barely knocking it against any hard surface which makes IT the inferior material to put anywhere on the outside of a phone.

Garrett Mueller

August 24, 2014, 6:05 am

The one in the picture looks like a white model.

malcolm bassindale

August 24, 2014, 7:30 am

I have white lg3 also with this flaw and the phone has not been dropped

roki977 .

August 27, 2014, 8:07 am

I have mine from day one, dark grey and no cracks and I use headphones a lot. I it comes I will explode all over internet. That would drop its value by a lot..

Garbis Tapacian

August 27, 2014, 8:35 am

no cracks here, if you know how to take care of your phone, you should not have this problem...i doubt it is a manufacturing flaw...

MannyLegacy

August 28, 2014, 7:50 pm

It defnitely does not look like the white model. looks more like the gunmetal color to me. Looking at this same angle with my phone and it looks completely different

SPG210

August 29, 2014, 5:44 am

Not sure how "top end" it is if the manufacturer apparently uses cheap, brittle plastic in their devices.

SPG210

August 29, 2014, 5:46 am

The devices in the submitted photos have been lighter colored devices. But LG uses the same materials regardless of color of device.

SPG210

August 29, 2014, 5:48 am

Uh... The article is about LG responding to complaints about the cracks.

SPG210

August 29, 2014, 5:52 am

Your last statement is false. No aluminum clad device dents that easily. If the LG were made of aluminum you would be extolling the virtues of aluminum.

jsauce75

August 29, 2014, 5:44 pm

I just called LG and they told me it was physical damage and not covered under warranty. I emailed them as well and received the same response.

jsauce75

August 29, 2014, 6:39 pm

I just got off the phone with T-Mobile and they are sending me a replacement free of charge.

Donnie M.

August 31, 2014, 1:04 am

I have this problem on my second phone from Tmobile. The first phone had cracks on both ends at both mics. Now I have to go back to them to get a second phone in less than two months. Not sure I want another G3.

Marsha Jackson

September 2, 2014, 9:03 pm

I called TMobile who informed me to call LG and LG seems to be unaware of the issue. I do not like getting the run around and it's sad because it's my 1st LG phone and I really enjoy it besides the cracks showing up. :-(

John Lee

September 14, 2014, 10:03 pm

We bought our son an ATT silver white g3 two months ago for his back-to-school and he
has been babying it. A tiny crack appeared around the phone jack a week ago
and has since spread. He called ATT and got run around to LG customer service then
another run around to LG service center asking him to mail in the phone for a 7-10 day
repair IF they deem it is defective! Are you freaking kidding me???

LG: Let the customer bring the defective phone to his/her ATT retail store and exchange for one known not to have this defect.

I was going to get a g3 for myself and one for the wife, having seen how my son likes his.

That will now depend on how LG handle their manufacturer defect on their so-called flagship cell phone.

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