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HTC One Android 4.3 update to address camera issues

Luke Johnson



With the HTC One Android 4.3 update on the horizon, the Taiwanese manufacturer has confirmed that the software patch will also include a fix for ongoing camera issues.

While the HTC One has become one of the most popular handsets on the market, rivalling the likes of the Samsung Galaxy S4 and iPhone 5S, users have reported continued problems with the phone’s camera, with low-light shots tinged with red, blue or purple.

Having acknowledged the discoloration issues with the HTC One camera, {pullquote}the manufacturer has now revealed that it will work to introduce a fix alongside the Android 4.3 HTC One update in the near future. No date has yet been given for the software rollout.

“We recently received isolated reports of a purple colour that appears on the images taken with HTC One,” an official spokesperson for the manufacturer stated. “After examining the internal relations, we are planning a software update that will improve the contrasts of colour in low light conditions.”

They added: "As we work to improve this aspect of the user experience, we would like to thank our customers for their patience. In the meantime, if you are experiencing this issue, we ask you to contact our customer service for assistance."

With the HTC One having been joined by the HTC One Mini in recent weeks, recent rumours and leaks have seen both a phablet sized HTC One Max and a HTC One tablet appear online.

While the HTC One tablet looks set to be a 10-inch Android powered affair, the HTC One Max has been repeatedly shown sporting an integrated fingerprint reader similar to that found on the newly unveiled iPhone 5S.

Read More: HTC One vs iPhone 5S

Via: TechRadar

abdul basit

September 18, 2013, 6:18 am

I have this same issue with my HTC one


September 18, 2013, 11:52 am

my htc one camera is showing greenish lines in low light pics..this is my3rd time replacing it.first,power button retracted,2nd one has too many gaps and glass is raised(i can always feel it when checking notification) making it look a lot less premium.qc is not really ok.. 3rd one, glass is still raised but is tolerable enough so i accepted it but was really disappointed when i took lowlight pics.

Zarni Lyn

October 7, 2013, 5:27 am

I have the same issue

Mitchell Kent

October 22, 2013, 9:58 am

I'm suffering as well, in the UK, sent my phone off for warranty repair with carphone warehouse and they are saying

[QUOTE]We've tried our very best to fix your device but, unfortunately as it has a serious fault we were unable to repair it and regrettably the fault is not covered by the manufacturers warranty. Please check your options if you are covered elsewhere or speak to our instore consultant to see if you are eligible for a subsidised upgrade with us. We could also provide you with up to 10% discount to buy a replacement device.[/QUOTE]

I don't think it is a software issue as it seems to me and some others that the level of purple is related to the heat of the phone. I.e. on a cold night it hasn't been as bad as if I've just unplugged it from the charger.

I am, to say the least, very annoyed. The low light pictures were the USP of this phone, and if they wont fix it under warranty then there will be a backlash for sure. Not an almighty backlash, simply because not enough people are buying them, but if their USP is broken on their flagship device and they don't fix it... well, that's pretty bad going.


October 25, 2013, 6:10 pm

Why i can not update my device to 4.3 version? My version is 4.1.2

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