GAME has suddenly begun cancelling Nintendo Switch pre-orders – UPDATE
*UPDATE* GAME customers are reporting messages from DPD that the courier service is yet to receive console hardware from the retailer.
First spotted on Twitter by Trusted Reviews, it appears some unlucky fans will be missing out on the Nintendo Switch launch day.
https://twitter.com/statuses/837602724061581312
https://twitter.com/statuses/837600117150658560
It remains unknown when the affected customers will finally get their hands on the new console, with some of them facing potential delays of up to next week. We’ll add to this story as more emerges.
*UPDATE* GAME Digital has provided TrustedReviews with the following statement:
“In the event that there is an issue with payment not going through from a customer’s card issuer, an automated ‘cancelled order’ notification is sent to the customer. We’re speaking to the small number of customers affected, and working to make sure they still have the opportunity to get their hands on a new Nintendo Switch.”
It is not confirmed whether or not these customers affected will be able to “get their hands” on a new Nintendo Switch on launch day, we have asked for further clarification.
Read our first Nintendo Switch review diary now
Watch: Nintendo Switch review-in-progress
Original story follows:
UK retailer GAME has suddenly begun cancelling pre-orders for Nintendo’s upcoming console just days before its launch this week.
Some less than happy customers have taken to the company’s social media accounts to complain about their Nintendo Switch pre-order’s sudden termination.
https://twitter.com/statuses/836596661195522049
https://twitter.com/statuses/836579932918657024
The reasoning behind the canned Switch pre-orders remains unknown. It could be a random error in the company’s system or a matter of failing to fulfill stock in time for launch.
According to some users, they have been pushed to the back of the line despite securing the console days after its initial reveal last month.
https://twitter.com/statuses/836588256686915584
Related: Horizon Zero Dawn Review
One cursory glance at the retailer’s social media feed will present a stream of irritated Nintendo fans currently on hold with customer service. With any luck, the issue will be resolved in due time.
Nintendo Switch is set to launch worldwide on March 3 alongside The Legend of Zelda: Breath of the Wild.
Watch: Nintendo Switch Unboxing
Have you been affected by the GAME pre-order debacle? Let us know in the comments below.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
