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Apple to offer in-store display replacements for the iPhone 5s and 5c


iPhone 5s

Apple iPhone 5s and iPhone 5c users will soon be able to get their phone screen replaced in-store.

Sources report that special machinery, designed to specifically calibrate the touch screens, is arriving in shops.

The repair process will be available to both AppleCare and non-AppleCare subscribers and will take between 30 mins and 1 hour, a short process in comparison to the time it takes to sync, back up and move content when a device is replaced.

Customers will also be able to get their volume buttons, vibrating motor, rear-camera and speaker systems replaced on both the iPhone 5s and iPhone 5c.

In addition, iPhone 5c users will be able to get their home button fixed. Apple are not offering in-store replacement of the 5s' Touch ID sensor though.

Replacements due to defects will be free under AppleCare warranty, however users who've accidentally damaged their phones will be able to pay for the service along with customers who decided not to get AppleCare.

Prices are much more affordable than the hundreds of pounds it costs to completely replace a device. They include a $29 surcharge for Home button replacement, $79 cost for battery replacement and $149 cost for screen replacement.

The move is part of a long-running initiative from Apple to save around $1 billion a year spent on the logistics of replacing phones.

In October 2011, it brought out the AppleCare extended warranty plan alongside the iPhone 4S, giving users coverage for up to two incidents of accidental damage.

Then in June this year iPhone 5 customers were offered in-store display replacements for the first time.

The date on which the in-store service will be rolled out for the iPhone 5s and 5c has not yet been announced.

Now, read our iPhone 5s review


November 7, 2013, 4:30 pm

:) <--- all I can say to this news.
So Apple will soon also replace the battery isntead of telling people to go buy a new phone when all that is wrong with their current one is that the battery is getting to weak to make it through a day just shorty after the warranty runs out.
I know others also rig their products to fail shorty after the warranty... but thats not really an excuse.
Anyway, good first step into the right direction. Now make all parts replacable, and make it not cost an arm and a leg, and Apple finally might be just able to really call themselves producers of premium devices (as opposed producers of devices costing a premium, looking all shiny outside but failing faster than you can say "doh! should have bought the 3 years warranty upgrade for another 100 bucks" ;)

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