Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Whoops! Some Pixel 2 XL units are arriving without Android

The Google Pixel 2 XL is turning into a bit of a problem child for the Mountain View firm.

Heavy criticism of the ‘lifeless’ OLED panel have been followed up by reports of an audio recording issue.

Others have cited problems with Android Auto and now some early buyers are claiming some devices are shipping without Android fully installed on the phone.

A number of users have taken to Reddit and social media (via Android Police), claiming the phone arrived with them in a bricked state, unable to boot the operating system.

Users have been greeted by the message “Can’t find valid operating system. The device will not start.”

The unfortunate Pixel 2 buyers are asked to visit the g.co/ABH url on an alternate device. The page informs users about corrupted operating systems, but doesn’t offer a solution for those hampered by the flaw.

Google says “we’re looking into” the problem. but it’s clear there’s a quality control issue in play here.

Beyond the issues currently being reported, the Pixel 2 XL has enjoyed critical acclaim since its unveiling last month.

The screen issue is the only thing that stood between the phone and a perfect score here at TrustedReviews.

Related: Best smartphones

Our mobile editor Max Parker says: “It might not be the best Android phone available in every area, but the Google Pixel 2 XL is the one I would buy. It has a stunning camera, the best version of Android and I love the texture Google has put over the metal back.”

Have you purchased the Pixel 2 XL? Have you noticed any problems with the handset yet? Drop us a line @TrustedReviews on Twitter.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.