UPDATE: Apple has issued a statement claiming the issue has now been fixed.
An Apple spokesperson says:
“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”
Original story continues below…
Some iPhone and iPad users rushing to upgrade to the new iOS 10 operating system are experiencing problems when downloading the update over-the-air.
According to posters on Twitter and the MacRumors forums, many who’ve attempted to update on iOS 10 release day are seeing their devices enter the dreaded recovery mode before the install can be completed.
Related: iOS 10 review
This issue brings up the ominous “connect to iTunes” screen while the software attempts to install on the iOS device in question.
https://twitter.com/statuses/775749834259173376
This requires users to connect their phone or tablet to a computer with iTunes in order to restore functionality through a backup or, failing that, a fresh install.
According to hundreds of posts on Twitter, multiple iPad and iPhone models are affected.
If you can’t wait to get your hands on new features like the revamped Messages, Maps and Siri apps, we’d recommend a full back-up with iTunes before proceeding with the update
Video: iOS 10 hands-on
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
