Microsoft is finally offering a replacement device for Surface Pro 4 owners suffering from a persistent screen flickering issue.
Back in February we reported at least 1,600 people were experiencing the hardware problem, while a support thread had been open for at least a year.
For many users, the problems began after their warranty expired meaning Microsoft wouldn’t provide a free fix. That led many users to take the drastic step of putting their Surface Pro 4 in the freezer to temporarily alleviate the issue.
Thankfully, Microsoft has come to its senses and is promising to replace affected units for a full three years after the purchase date.
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Considering the Surface Pro 4 went on sale in October 2015, the earliest adopters still have a few more months to submit a claim.
If you’ve already paid for the repair Microsoft will reimburse you up to $800. You can’t say fairer than that.
In a new support document (via Neowin) Microsoft says: “Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.”
“To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.”
For long-suffering Surface Pro 4 users it’s time to take the laptop off ice and replace it with some champagne.
Thankfully, there’ll be no more of this
Has your Surface Pro 4 been blighted by this issue? Let us know @TrustedReviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.