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Microsoft to replace all Surface Pro 4 models with screen flicker fault

Microsoft is finally offering a replacement device for Surface Pro 4 owners suffering from a persistent screen flickering issue.

Back in February we reported at least 1,600 people were experiencing the hardware problem, while a support thread had been open for at least a year.

For many users, the problems began after their warranty expired meaning Microsoft wouldn’t provide a free fix. That led many users to take the drastic step of putting their Surface Pro 4 in the freezer to temporarily alleviate the issue.

Thankfully, Microsoft has come to its senses and is promising to replace affected units for a full three years after the purchase date.

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Considering the Surface Pro 4 went on sale in October 2015, the earliest adopters still have a few more months to submit a claim.

If you’ve already paid for the repair Microsoft will reimburse you up to $800. You can’t say fairer than that.

In a new support document (via Neowin) Microsoft says: “Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.”

“To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.”

For long-suffering Surface Pro 4 users it’s time to take the laptop off ice and replace it with some champagne.

Thankfully, there’ll be no more of this

Has your Surface Pro 4 been blighted by this issue? Let us know @TrustedReviews on Twitter.

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