Snap Inc. has responded to a widely-signed petition demanding it roll-back an unpopular redesign of its Snapchat mobile apps for iPhone and Android.
In a post on the Change.org page signed by a staggering 1.25m users, Team Snapchat acknowledges the despised update — which had users scrambling to install previous versions — has made some feel uncomfortable.
While the firm says it won’t be rolling back the update, it has promised to introduce new features to address the concerns, perhaps in the hope users will warm to the new foundation.
It also sought to explain why it made the unpopular decision to place Snapchat Stories under a single Friends page alongside individual snaps and those the user has received directly. That was a particular point of contention among Snapchat’s most passionate users.
The post reads:
“By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it.
“Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.”
Aussie Nick Rumsey started the petition earlier this month arguing the update had caused a “general level of annoyance” and “made many features more difficult.”
Folks who agreed and signed his petition, rather predictably, aren’t happy with Snapchat’s response.
“We didnt ask for more updates we just want the old Snapchat back,” said Jess Gary, of New Jersey. Her comment has been liked more than 2,000 times.
If you’re still adamant about getting rid of the old app and restoring the old one, here’s how:
How annoyed are you with Snapchat for its redesign? Or has the issue been completely over-egged? Drop us a line @TrustedReviews on Twitter.