Samsung is investigating whether replacement Galaxy Note 7 handsets are overheating too, according to a new report.
The Wall Street Journal says Samsung is “looking into consumer complaints” in the USA and South Korea, after owners of the “fixed” version of the Note 7 reported heat issues. According to the article, several customers who received the replacement device through the Note 7 recall program were unable to make phone calls because the handsets were too hot to place next to the ear.
Samsung has reportedly promised to replace one user’s new device, and told the WSJ: “There have been a few reports about the battery charging levels, and we would like to reassure everyone that the issue does not pose a safety concern. In normal conditions, all smartphones may experience temperature fluctuations.”
Samsung stopped selling the Galaxy Note 7 on 2 September, following an internal investigation found a serious battery flaw that was causing some users’ handset to spontaneously catch fire. A global recall was announced immediately, with Samsung’s most recent figures suggesting that almost 60% of European Note 7 owners have exchanged their handsets for a new version.
David Lowes, chief marketing officer at Samsung in Europe, said: “Our message of safety first is getting through to Galaxy Note 7 owners who are doing the right thing in exchanging for a new device quickly and safely. We have worked hard to bring replacement Galaxy Note 7 phones to Europe, so we can ensure the safety of our customers and minimise their inconvenience.”
If you have a Galaxy Note 7, you should have already received a popup notification urging you to get your phone replaced. Samsung has also rolled out a mandatory software update that caps your phone’s charge to a 60% maximum, to lower the risk of overheating.
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Watch: Samsung Galaxy Note 7 review
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