LG’s smartwatch recall has been shrouded in mystery, but the company has finally shed a little light on the matter.
The South Korean tech giant has revealed that the issue with the LG Watch Urbane 2nd Edition relates to image quality.
Last week, LTE pulled the world’s first LTE-capable Android Wear smartwatch from store shelves, citing hardware issues.
However, the company has now released a statement, which reads as follows:
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It continues: “However, what we can share is that the hardware issue was related to a new advanced component that we had incorporated in the device that had never been used in an LG wearable device before.”
LG added: “During aggressive testing over thousands of hours under severe conditions, it was revealed that this component failed to meet LG’s quality standards and could potentially impact our image quality over the life of the device.”
Unfortunately, it’s still not exactly clear which specific component is causing the trouble.
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Whatever the case, LG notes that “the issue in question has no bearing whatsoever on the safety of the device or the wearer”.
“It is, simply, an issue that might affect the user experience of the LG Watch urbane 2nd Edition over the long term,” LG’s statement continues. “We thank our customers and fans for their understanding that we did not take this decision lightly, but when it comes to giving our customers the best LG experience, this was the right decision.”
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
