Customers have complained about charging and Wi-Fi issues over recent weeks, and Apple has addressed these (and more) with the iOS 12.0.1 update. You can download it by going to Settings, General and Software Update on your handset.
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First spotted by The Verge, the update brings with it the following fixes:
- Fixes an issue where some iPhone XS devices did not immediately charge when connected to a Lightning cable
- Resolves an issue that could cause iPhone XS devices to rejoin a Wi-Fi network at 2.4GHz instead of 5GHz
- Restores the original position of the ‘.?123’ key on the iPad keyboard
- Fixes an issue where subtitles may not appear in some video apps
- Addresses an issue where Bluetooth could become unavailable
That’s a lot of fixes, and though we at Trusted Reviews have been unable to replicate the issues, we’d recommend updating your handset as soon as you can.
The charging problem was undoubtedly the most serious of the lot, and prior to the fix being issued, users were saying that their new phones would fail to charge when a Lightning cable was plugged in, unless they also switched the screen on.
For an unlucky few, switching their handset’s screen on wasn’t enough − they also needed to unlock their phone in order to make it charge. Furthermore, some people said their phone would only start charging when they did all of the above, as well as removing and replacing the Lightning cable.
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Those aren’t the only issues that have been affecting iPhone XS and iPhone XS Max users. Some have complained about their reception being poorer than on previous-generation models like the iPhone X and iPhone 8, and Apple has been getting in touch with them to ask for more details.
Have you been having any trouble charging your new iPhone XS or iPhone XS Max? Share your experiences with us on Twitter @TrustedReviews.