The nine-month-old Google Pixel 2 XL has been one of the most troubled smartphones to hit the shelves in recent times, with it first suffering from a frustrating screen burn-in issue and later developing a bug that caused it to make a clicking sound when transmitting data via Near Field Communication.
Google has made a valiant effort at ironing out the largest creases – and it’s been successful, for the most part. The screen is now burn-in-free, and the clicking noise has been eliminated. One issue it hasn’t been able to fix, however, is a software bug that renders the handset’s rear camera useless, regardless of how it’s being used.
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The issue has been around since the Google Pixel 2 XL debuted in October 2017. Big G waited until July 2018 to acknowledge it, however, revealing on Twitter that the Pixel team is working on a fix. What’s unclear is whether it’s caused by a hardware or software defect, the latter of which can be addressed by a software update.
Missed a bunch of photo opps from my recent vacation because od this, and eventually paid $35 to “rent a phone” (restocking fee) from Best Buy just to have something to take pics with. Please fix!
— Isaac Wyatt (@IsaacWyatt) July 13, 2018
Google initially thought the bug was the result of cellular interference, but that theory was later annulled when the workaround the firm recommended turned out to have no effect whatsoever. That’s when the salesperson helming the @MadeByGoogle Twitter account noted that the team’s looking into the matter.
It looks like it’s having a tough time finding a fix, though, as the second cache-clearing exercise it recommended once again failed to remedy the situation.
Have you found a way to circumvent the camera glitch that’s plaguing some variants of the Google Pixel 2 XL? Fill us in over on Facebook or Twitter @TrustedReviews!
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.