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Sony NW-ZX100 review



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Our Score:



  • Sumptuous build
  • Generous storage capacity
  • Long battery life


  • Proprietary data/charging socket
  • No touchscreen
  • Slow UI
  • Unsubtle sonics

Key Features

  • 128GB storage + microSD slot
  • 3-inch 240 x 400 TFT display
  • 45-hour battery life with Hi-Res Audio
  • Bluetooth aptX + NFC
  • In-ear headphones supplied
  • Plays AAC, AIFF, DSD, FLAC, HE-AAC, Linear PCM, MP3, WMA
  • 5.4 x 12 x 1.5cm, 145g
  • Manufacturer: Sony
  • Review Price: £500.00

What is the Sony NW-ZX100?

The ZX100 sits right in the middle of Sony’s range of Hi-Res Audio players. At £500 it’s competing with the likes of Astell & Kern’s AK70 and AK Jr, as well as Onkyo’s DP-X1.

Unlike those rivals, the ZX100 neither runs the Android operating system nor features a touchscreen for navigating its UI. It does, however, boast phenomenal battery life, 128GB of internal storage and a pair of bundled noise-cancelling headphones.

Related: What is Hi-Res Audio?

Sony NW-ZX100 13

Sony NW-ZX100 – Design and Features

First impressions of the ZX100 are very good indeed. It feels solid and weighty, in a good way. The wraparound aluminium body is classy and curvaceous in all the right places – it’s a lovely thing to hold.

The back has a scalloped section towards the top that’s been rubberised for better grip. It almost feels like faux-leather, but, again, in a good way.

Sony NW-ZX100 9

The front controls are comprised of two dual-purpose buttons – one for home/back button, the other for power/options – as well as a D-pad with a play/pause button in the centre. It all looks and feels premium, even though there’s something jarring about seeing a D-pad on any portable device in this touch-driven age.

Along the right side of the ZX100 are round buttons for volume up and down, plus a hold switch to stop you accidentally changing tracks or altering the volume while the player’s squeezed into a pocket. Under a flap, there’s also a microSD slot for adding to the internal storage, and a reset button.

Sony NW-ZX100 11

Down the bottom is a proprietary charging socket, a 3.5mm headphones socket and a small lug for fitting a wrist strap (as if anyone actually uses those).

The screen is a 3-inch TFT display with a resolution of just 240 x 400. Have I mentioned it’s not a touchscreen? And on a £500 device… for shame.

Still, for the job it has to do, the screen is adequate. It’s not like you’ll be viewing photos or playing games on it. For cover art and track names, it’s fine.

Sony NW-ZX100 15

Inside the ZX100, Sony has packed Bluetooth aptX, NFC and some noise-cancelling tech. The player is compatible with all the usual Hi-Res file types, including DSD.

The 128GB of built-in storage puts the ZX100 well above the competition in this regard, with the Astell & Kern packing 64GB (expandable to 192GB) and the Onkyo DP-X1 having 32GB (expandable to 432GB). Given how cheap microSD cards have become, perhaps this isn’t as big a deal as it once was, but at least the Sony offers enough capacity out of the box to satisfy most people’s needs.

Sony NW-ZX100 – Performance

Plugging the ZX100 into my Mac via the proprietary cable – what’s wrong with Micro USB, eh, Sony? – it appeared instantly as a removable storage device. No fiddling around with music-management software here – just dragging and dropping. So far, so good.

Sadly things went downhill from there. It’s bad enough using physical buttons to navigate a media player these days, without the process being bogged down by a lagging interface that struggles even to bring up a track list.

The UI isn’t just slow, either; it looks really dated. In these days when we’ve got used to the slick operation and stylish iconography of iOS and Android, this feels like a throwback to the early days of MP3. It’s not as offensive as the interface on the cheaper NW-A25, but it still isn’t good enough.

The proprietary UI and the lack of Wi-Fi also mean you won’t be streaming anything over Tidal, Spotify or any other kind of music service. Maybe that won’t bother you – you’ve got a smartphone, right? – but personally I’d prefer to keep all my music duties to one device.

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The supplied in-ear headphones aren’t the worst I’ve ever heard, but they won’t really do your Hi-Res files justice. Only one set of earbuds is supplied, so there’s a good chance you won’t achieve a good enough fit with them anyway.

Sony also claims there’s noise cancelling available when using these bundled earphones, but I couldn’t really hear any difference when switching the noise cancelling on and off through the ZX100’s menus, no matter which setting I chose. They blocked out a little road noise with their sound-isolating design, but no more. I did all of my serious testing through custom-fitted Noble Audio Kaiser 10 IEMs instead.

I was initially shocked at how bad the ZX100 sounded. Horribly wobbly bass, a mid-range that sounded oddly hollow and distant so that vocals and piano were pushed right out… After a little fiddling with the settings, I discovered that something called ClearAudio+ processing was turned on. With that off, miraculously the mid-range punched back to the fore and the bass also tightened a touch.

Sadly, that mid-range still wasn’t crystal-clear, with detail lost from the edges of every note. Also, while the cheaper NW-A25 suffers from an even greater lack of subtlety, it actually sounds more musical, more enjoyable, thanks to a little more upper mid-range prominence and bouncier bass.

Not that the ZX100 sounds terrible – just disappointing at this price. Changing to the AK70 or Onkyo DP-X1 takes things to a whole new level of clarity.

Where the ZX100 partly redeems itself is in the battery department. Sony claims it’s good for 45 hours of Hi-Res listening or 70 hours with MP3s, and I certainly struggled to run the battery down much between occasional top-ups.

Sony NW-ZX100 5

Should I buy the Sony NW-ZX100?

If you’re after a Hi-Res Audio player that’ll get you through a long-haul flight or business trip without the worry of charging or running out of music, the ZX100 ticks those boxes. However, it doesn’t sound as good as the competition, and the non-touchscreen UI feels like it’s from the previous decade.

In this price range, the Astell & Kern AK70 and Onkyo DP-X1 are the ones to beat.

Related: Best headphones to buy


A disappointing Hi-Res Audio player that partly redeems itself with its awesome battery life.

Overall Score



November 9, 2016, 3:20 am

what a crap review, the UI is NOT really that sluggish ( unless you use very large jpeg files as cover art), the sound is very decent and one of the best among sub US$600 / 500 quid price bracket, it's noted that other reviews rank it close to Astell & Kern AK70 and Onkyo DP-X1.

Astell & Kern AK70 and Onkyo DP-X1 don't even come with any headphones and you can't slate sony for supplying pretty decent headphones at this price range as it's free, so how can that be a disadvantage

Nik Hasanie Syah Hashim

November 26, 2016, 4:31 pm

he forgot to tell about LDAC!!! especially pair with sony mdr-1000x headphones even bose QC35 headphones cannot compete with mdr-1000x!


December 13, 2016, 6:27 pm

I agree with imparanoic - I auditioned the A&K Junior against this Sony and chose the Sony in the end due to the battery life AND the decent sound quality. The A&K has a slightly brighter sound which initially put it in front; however when listening to choral groups like Anuna or female vocalists with a high voice arrange for an extended period, I felt that the A&K became tiring to listen to. The Sony does need a good initial burn-in time in order to appreciate the full range of its warm & detailed sound. Forget the ClearAudio+ setting unless you listen at very low volumes. I play a wide variety of music on my Sony from choral groups like Anuna, to Rock (Genesis, Led Zep, Pink Floyd, etc), Dance/Electronica (Faithless, Underworld,, Groove Armada, etc) and, yes, some Classical. This Sony will play them all without any problems & gives a good rendition of any genre. I rip all my stuff at 320 kbps which gives me good sound quality without losing too much battery power. I tried sampling some lossless & CD sound quality songs & whilst I PERSONALLY noticed a slight increase, it wasn't enough to convince ME to record everything in FLAC. This is my personal choice: you know your listening skills better than I do! 😉 Is this player worth getting? A definite yes from me & Imparanoic: Simon is entitled to his opinion but I don't agree with him regarding many of his criticisms. Play a brand new ZX100 for a good 2 days at least before judging its sound quality - it does massively improve the sound. The Sony supplied headphones are only average in my opinion & on this point, I do agree with Simon that they don't do much for the sound quality. I use Sure SE535s with my ZX & they do wonders for the sound. Once again, the choice of headphones will be down to you.
In short, if you want a solidly built Hi-res player with great battery life, large memory (expandable too!) & good/great sound quality, look no further!

Warren Chang

March 14, 2017, 4:13 am

i converted all my cds, around 280 cds to flac, took me around 3-4 months as i mostly busy working, lossless is a bit difference to lossy to my ears, but it's your preference, i person use xba-30 and xba-40 as well as akg k551

it's noted that MUC-M2BT1. unoffically support shure , enabling ldac

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