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Samsung’s Galaxy Note 7 fail is bigger than we thought

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samsung galaxy note 7

We’ve now got a better idea of the terrifying scale of Samsung’s Galaxy Note 7 recall debacle thanks to new information released by a US regulator.

According to the Consumer Product Safety Commission (CPSC), Samsung has already received 96 reports of batteries in the Note 7 smartphone overheating – in the United States alone. More worryingly, 13 of these users reported being burned by the phone, while 47 users reported property damage.

When Samsung originally announced the recall, it had only received 35 reports of overheating issues globally – as of September 1. And on September 22, it emerged that Samsung had received a total of 26 “false reports” from Note 7 customers since the recall began on September 2.

Galaxy Note 7

The new information comes as the CPSC issues its second recall notice for the ill-fated Samsung flagship. According to CPSC figures, around 1.9 million phones in the US are affected by the recall. Samsung is now urging all customers to “stop using and power down” their Galaxy Note 7 smartphones, including devices that were received as replacements in the original recall last month.

Samsung issued a global recall for the Galaxy Note 7 in early September, after an internal investigation uncovered a dangerous battery design fault that was causing some users’ handsets to spontaneously catch fire. However, things quickly went from bad to worse, as Samsung realised that users were still reporting overheating issues even with replaced – and supposedly fixed – handsets.

According to a number of sources, Samsung is still struggling to work out why replaced handsets are catching fire, with engineers having difficulty replicating the issue.

The Galaxy Note 7 launched on August 2, and features a 5.7-inch QHD display, 64GB storage, and an S-Pen stylus.

Related: Samsung Galaxy S8

Watch: Samsung Galaxy Note 7 review (pre-recall)

What do you think of Samsung's fiery phone fiasco? Let us know in the comments.

Ikshit

October 14, 2016, 8:41 am

Well ..we have seen Volkswagan cheating ...which is now almost forgotten and company is in business as usual mode... . This one from Samsung, as of now, seems to be a mistake, than intention. so i think there will be rant over it for some time and next we could know is that the world is talking about something else.. may be WW3... who knows

Ikshit

October 14, 2016, 8:43 am

PS - One should buy shares of Samsung's PR agency.. they will soon be raising big fat bills to tackle this :)

TerryB

October 17, 2016, 11:38 am

Well, it certainly hasn't been forgotten, not at least by VW themselves who are footing a big bill as a result, and by the affected owners. It is simply a case of it is no longer a newsworthy subject, so the media no longer report it.
Whether Samsung will weather the fiasco of their flagship phone is another story. Given the price of the high-end smartphones, how many would risk it?

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