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Samsung Galaxy S3 Android 4.3 update rollout suspended

Luke Johnson by

Samsung Galaxy S3
Samsung Galaxy S3

Following the introduction of the Samsung Galaxy S3 Android 4.3 update earlier this month, Samsung has confirmed it has now suspended the software update due to a number of bugs.

Having been rolled out the week before last, bringing a range of new features to the Samsung Galaxy S4 predecessor, a raft of consumer complaints have caused Samsung to react and pull the plug on the latest Jelly Bean patch.

Far from your standard teething problems, the Android 4.3 Samsung Galaxy S3 update has seen a mass of high-profile issues introduced, with users reporting everything from random handset freezing and Wi-Fi issues to severe battery drain, none of which was present prior to the software release.

Now, Samsung has acknowledged the issue, with an official spokesperson for the Korean manufacturer revealing the S3’s Android 4.3 update has now been pulled.

As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended,” Samsung stated. They added: “We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.”

With further Samsung Galaxy S3 problems raised by the software update including devices freezing during incoming calls and disrupted music playback, the issues have not been reported on the Android 4.3 update introduced to the Galaxy S4.

With reports suggesting that Samsung could have rushed the Android update to market in order to add Samsung Galaxy Gear compatibility to the S3, those who have not already made the jump to Android 4.3 now face an indefinite wait to add the new features.

Next, read all the latest Samsung Galaxy S5 news and rumours

Via: SamMobile

Go to comments


November 18, 2013, 7:52 pm

For those who were lucky (?) enough to get the update before it was pulled, you might be interested in this tip that I found elsewhere online: Try turning off the Smart Stay feature in your phone settings. It won't fix all of the problems but it does seem to improve the phone's performance somewhat.


November 18, 2013, 8:28 pm

Finally after a week Samsung admit there is a problem with the update!,


November 18, 2013, 10:56 pm

This should make people realize why Apple charge a bit more for their phones. Severe problems like these don't happen as they control both the hardware and the hardware. I have a Samsung S3 and my next phone will be an iPhone.

Jean-Noel Marie-Louise

November 19, 2013, 1:27 am

don't be silly when apple just release the iOS 7 it has tons of bugs and was draining battery too. Just after two weeks apple need to release another update so apple is not a good reference


November 19, 2013, 5:03 am

Agree with Txemizo, I'm not sure whose fault it is but surelly to me Google should have the vendors working on the next release before they release it. My Galazy S2 is now considered to old to bother with and is stuck on 4.1.2. Samsung tried to release 4.3 when 4.4 is out.

IOS 7 as an example still works on an iphone 4! PS for those that actually have updated I did se an improvement in doing a reboot to recovery and doing a wipe user data, wipe cache and wipe devalk cache. Obviously this wipes the phone so backup any SMS/contacts type stuff before hand. The good news is in 4.3 the play store app automatically installs all your apps. Obviously the apps data might be an issue though.

I'm starting to think my exercise into trying both worlds might end abrubtly with Apple/IOS being the clear winner. I mean seriously the S4 was released with old technology being the snapdragon 600 when the 800 was available, and the promised octa core from the keynote was swapped for the Snapdragon 600, and the promised 32Gb and 64Gb versions never materialised. Even BBC report the disatisfaction over the amount of space availabe on the device with only 16Gb of memory. Instead we seem to have more colours, the active and the zoom versions...just give us what is advertised!


November 19, 2013, 5:04 am

Just a mention I don't think the apple phones were that significantly higher in price....could be wrong.


November 19, 2013, 5:05 am



November 19, 2013, 12:17 pm

I'm going the other way. I have a iPhone4 and my next phone will be a Nexus. Never have I experienced such a fiasco with iOS7. Motion sickness, huge battery problems, compromised passcode locks, broken audio. Enough is enough. We pay a huge cash premium and sacrifice ecosystem freedom for "it just works", and since the death of Jobs we're not getting a fair deal!


November 20, 2013, 8:35 am


I have update to 4.3 my Samsung S3 SGH-T999L via Samsung Kies, it’s become hardbrick.
can’t turn it on back, can’t able enter recover mode, fully dead. only light up red while connecting to PC.
Please help me, Thanks

Jason Astell

November 24, 2013, 10:32 am

Take the battery out and whilst you put it back in hold the buttons to get you into download mode. Then simply just flash the phone using either kies or odin.

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