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Samsung Galaxy Note 7 finally gets a UK re-release date

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Samsung has confirmed that the Galaxy Note 7 is going back on sale in Europe starting on October 28.

After month-long delays, the Galaxy Note 7 will hit the UK in around four weeks’ time. The ill-fated handset, which was subject to a global recall at the beginning of September, has finally been re-approved for sale, pending the “full completion of the exchange program”.

Samsung halted sales of the Galaxy Note 7 on September 2, after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire. Since then, Samsung has been hard at work prompting users to bring their phones in-store for replacement, which appears to be paying off.

According to Samsung, 57% of Note 7 smartphones in Europe have been exchanged in the first week since the program began (back on September 19). Based on those numbers, Samsung is expecting to complete the recall in early October, after which point it plans to continue selling the phones across the UK and Europe.

David Lowes, Chief Marketing Officer at Samsung in Europe, said: “Our message of safety first is getting through to Galaxy Note 7 owners who are doing the right thing be exchanging for a new device quickly and safely. We have worked hard to bring replacement Galaxy Note 7 phones to Europe so we can ensure the safety of our customers and minimise their inconvenience."

If you own a Galaxy Note 7, you should have already received a notification warning you that you need to exchange your phone. Samsung has also rolled out a software update that resets the maximum battery charge of the phone to 60%, to lower the risk of overheating. If you’ve got a Note 7, you can take it back to the retailer you purchased it from for a full exchange.

Related: Samsung Galaxy S8

Watch: Samsung Galaxy Note 7 review

What do you think of the Galaxy Note 7? Let us know in the comments.

Roland Peter Varga

September 27, 2016, 6:59 pm

Samsung is a liar! Customer service promised for a compensation, then denied it, they put the phone on me, they laughed at me with some other colleagues, 4 phone calls, still no results, i have no phone for over a month now, i heard about replacement on the 4th phone call, customer service manager isn't in, after 5mins other colleague says its in but busy. Ridiculous company, Also i have to travel 12 miles again to pick up the phone, because they cant deliver it to my house even so the 1st was my mistake, 2nd time is their, NO ANSWERS, NO RESULTS.

Faheem Yazdani (Feemy82)

September 30, 2016, 12:13 am

Samsung needs to really re-analyse it's marketing strategy. The fact that Europe gets the phone so late is complete nonsense. One release day worldwide! Idiots

Jason Cheung

October 2, 2016, 4:20 pm

Totally agree! Why is it that people who got there 2 days before release in UK have their replacements already, but those of us who were supposed to receive ours 2 days after have to wait over a month! I might just cancel my order, and I think everyone in Europe should do likewise, why should we be on the lowest priority compared to the rest of the world!

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