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Samsung reveals ‘false’ reports of Galaxy Note 7 fires

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Galaxy Note 7

Samsung has lifted the lid on dodgy reports from users claiming that their Galaxy Note 7 handsets caught fire.

According to ZDnet, Samsung has received a total of 26 “false reports” from apparent Note 7 customers since the global recall began on September 2.

Of these 26 reports, Samsung only actually received 12 handsets, none of which were faulty. In a further seven of the cases, Samsung was not able to reach the supposed victim. And the remaining seven alleged customers either cancelled the complaint, or purported to have thrown their handset away.

Here’s a breakdown of false reports by country:

  • USA – 9
  • South Korea – 3
  • France – 2
  • UK – 1
  • Canada – 1
  • Singapore – 1
  • Turkey – 1
  • Vietnam – 1
  • Croatia – 1
  • Romania – 1
  • Iraq – 1
  • Lebanon – 1
  • United Arab Emirates – 1
  • Czech Republic – 1

One of the reports from South Korea involved a supermarket worker who claimed that their phone exploded, but Samsung wasn’t able to get in touch. Meanwhile, a Canadian user found a picture of a Note 7 catching fire and pretended that it was his own. And the user from Singapore said that they threw the phone out of the car after it caught fire – but was not able to prove this ever happened.

Related: Note 7 recall FAQ

Samsung announced the Galaxy Note 7 on August 2, to widespread critical acclaim. But just one month later, the South Korean tech giant issued a global recall for the new device. An internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire.

The Galaxy Note 7 features a 5.7-inch QHD display, an oct-core CPU, 4GB of RAM, 64GB of storage, an S-Pen stylus, a USB-C port, wireless charging, fast charging, a 3,500mAh battery, IP68 water resistance, an iris-scanner, and a 12-megapixel camera. We gave it a 9/10 score in our review, praising its brilliant display, impressive camera, and excellent battery life.

The Galaxy Note 7 is expected to go back on sale in the UK on September 28.

Related: Samsung Galaxy S8

Watch: Samsung Galaxy Note 7 review

What do you think of the Galaxy Note 7? Let us know in the comments.

L.v. Maddison

November 4, 2016, 3:37 am

I did NOT want to give mine back, but the carrier threatened to disable it on my account. I absolutely believe this was almost entirely a false issue initiated by a couple of battery failures potentially caused by non-OEM chargers, or user abuse. The media then ran with it, as they always do, and blew it all out of proportion. THen come the greedy lawsuit filers just itching to get a settlement. So... riddle me this... with hundreds of thousands of Note 7s not yet returned, where are the stories? Where are the reports of conflagrations? Gee, there aren't any. Now, of course, there would be no point in trying to fabricate yet another failure drama because the devices are officially recalled.

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