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GTA 5 Problems: Older Xbox 360 console users report "crash errors"

Luke Johnson



A raft of GTA 5 problems have emerged following the game’s formal release last week, with latest issues seeing gamers attempting to play GTA 5 on older Xbox 360 consoles experiencing "crash errors".

According to members of the unofficial GTAforums, users playing GTA 5 on Xbox 360s manufactured or refurbished between 2006 and 2008 are seeing their consoles freeze or crash completely.

The issues apparently occur when attempting to complete the first mission where you drive around as Franklin, but can happen at any point during the mission and entirely at random.

"There is no precursor for the game locking up," complains one gamer. "It appears to happen completely randomly and at different times during the mission."

Rockstar Games' technical support told the GTAforums user that "they are still in the process of gathering data and trying to determine if this is something that is patchable."

Xbox technical support on the other hand told users to follow a specific set of instructions that many users have found to cure the problem.

First, delete all GTA 5 game data, then clear the system cache three times. Users must then delete any marketplace data from their storage system items and unplug the console for three minutes thereafter.

They must then install the first disc of the game, and power off without inserting disc 2. Following that, gamers can restart their console, insert the second disc and play.

During launch week, those attempting to play the digital PS3 edition of GTA 5 were also experiencing streaming issues and severe lag.

Available to download from the PSN, the GTA 5 PS3 digital copy has been found to be plagued with streaming problems, with the expansive in-game world proving too large and detailed to be digitally replicated in real-time.

According to tests by Digital Foundry, “the Blu-ray version has clear advantages that make it the preferred buy," with issues include: “ground textures popping in half a second late - plus delays in the drawing of shadow maps and objects like grass"

Further discussion the GTA 5 problems, they added: "In one case we see an entire skyscraper fizzle in and out of sight, while buildings to either side struggle to update their textures. Our many hours of disc-based testing produced nothing like this."

Far from the only GTA 5 problems to have been surface since the game’s arrival, Rockstar has already started offering fixes to a number of GTA 5 problems which have surfaced, including a range of bugs and freezing issues.

With more than 1.57 million copies of GTA 5 having been sold in the UK alone in the game's opening 24 hours on sale, Rockstar has been forced to deal with the inevitable issues and gripes, updating its GTA 5 technical support page to respond to a range of GTA 5 problems.

With gamers complaining of everything from loading issues to in-mission glitches and the looping of already completed missions, Rockstar has responded to a range of GTA 5 problems with handy, walkthrough guides on how to amend the issues.

Examples of reported GTA 5 problems and resolutions include the following response to the question: “I'm trying to install the install disc and it just freezes so I can't play. How can I fix this so I can install and play?”

Rockstar responded: “If you are having problems with frozen installs or error messages while the install disc, delete any GTA V install data that is on the Xbox 360 storage device.”

The company added: “Clear the Xbox 360 Cache: System Settings->Storage->Highlight Storage Device and Press Y->Choose Clear Cache->Confirm. Re-attempt the installation.

“If you are still experiencing the error, please try installing to a different memory device. If the problem persists for all memory devices, please try the disc in another console to confirm whether the disc or the console is the issue.”

With the listed solutions to a number of GTA 5 problems seeing Rockstar “recommend loading a previous save,” answers to the gaming issues are not always elegant or particularly helpful.

If you have experienced any GTA 5 problems, let us know in the comments section below.

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September 18, 2013, 12:36 pm

I'm getting the freezing issues when I try to drive through all the map, freezing seems to last anything from 5 seconds to 15 and seems to do it even more the higher I get to the top of the map near the airport, its so enjoying that a game of this magnitude has so many bugs which has spoilt the game for me. Also experiencing really bad graphic glitches too which seen to make it freeze. :-(


September 18, 2013, 2:09 pm

I got the game at launch. Downloaded it, and it worked fine until it kept freezing over and over......I decided to get a new game and still that froze too. I've deleted everything and reinstalled and now I can't get past the first mission......I really hope it's not my Xbox....fuck.


September 18, 2013, 3:06 pm

Mine freezes when I put the second disc in and says something is wrong with my storage device. I deleted everything, cleared cache and re installed, didn't work again, traded disc in for a new one and that didn't work either.

frustrated 248

September 18, 2013, 4:26 pm

I have had to uninstall and re install 5 different times due to freezing in the middle of missions. smh


September 18, 2013, 4:26 pm

I cant get past tutorial iv'e deleted and reinstalled game 7 times im also on my second copy of the game with same issue and never had a problem with my xbox


September 18, 2013, 4:54 pm

Won't recognize disc 2 for me when I go to install it. I install disc one and disc two message comes up to insert it, and nothing. Xbox comes up with the message saying disc 2 not found. Rockstar is going to find disc 2 up their arse.


September 18, 2013, 4:59 pm

My gta worked all day yesterday but today when I loaded the game up, it freezes the Xbox up! I've tried a few times and not sure how to stop the freezing


September 18, 2013, 5:08 pm

I did what rock star recommended and it still doesn't work!


September 18, 2013, 5:18 pm

Just stomped that guy from the lost out. Got in the truck drove off. Boom. Back to loading screen. Problem with storage device.


September 18, 2013, 6:27 pm

I have a new Xbox 360 but it's saying I don't have enough storage on the device even though I have no games music etc on it?


September 18, 2013, 7:14 pm

Freezing Happens every time I start the first motorcycle repo mission with Franklin


September 18, 2013, 7:21 pm

Keeps restarting, can't even get past 1st mission. Game restarts and says the is an issue with my storage device. Rockstar hasn't even acknoledged this issue but a quick google search shows this is not a small issue.


September 18, 2013, 7:30 pm

My game freezes randomly and frequently. It froze 8 times yesterday and twice in the last 20 minutes! Wtf


September 18, 2013, 7:33 pm

What my problem is every time I put disc 2 in and try to load up the game it says, "the game was restarted dude to a problem with the storage device where the game data was installed, but I already cleared up space so I could install it, and I've tried clearing my cache , uninstalling it and re installing 4 times already, so annoying


September 18, 2013, 8:00 pm

Freezing when driving around the map, plus the roads and buildings become invisible until I drive slow which is quite annoying! C'mon R* waited ages plus the delays could you at least come out with a game that doesn't do this.


September 18, 2013, 8:03 pm

I have the same problem with my old 360, installed disc 1 & then inserted disc 2. It starts loading then returns to the rockstar logo with police siren. Alert comes up saying not enough storage space on the device, I have 13.6GB of free space.


September 18, 2013, 8:06 pm

the game wont let me get cover on the prologue. I've tried uninstalling the game and then reinstalling the game but this doesn't seem to have helped. any ideas?


September 18, 2013, 8:08 pm

I've installed the game on 3 different HDD with 2 sets of cds...it always freezes in the intro mission in 2 of my installs. the other one freezes in the first Franklin's mission. not always at the exact same place but always before I get an autosave. When i'm not entering a mission, the game restarts itself telling me that there is a problem with my storage device...that's when it's not freezing first. My console works fine with all my other games...


September 18, 2013, 8:37 pm

GTA 5 for Xbox 360
I'm having trouble getting "Sidekicks" (like lemar or the dog chop) to follow the main characters.
They just go around in circles. Then I have to start the mission all over again.

Is this only me?


September 18, 2013, 9:12 pm

i installed it and it let me play for a few hours and then the screen turned black and said alert the game was restarted due to a problem with storage device were game data was installed. i reinstalled i have 169gb left so its not space please help it wont let me play it just keeps restarting

Raj SIdhu

September 18, 2013, 9:14 pm

I keep getting freezes between the first heist where you first contact the police then halfway through the car mission (immediately after the heist). Have tried 5/6 times and freezes occur at different points.

NB/ also tried all above suggestions


September 18, 2013, 9:24 pm

I keep getting "there is a problem with the installed data on your storage device. Replace storage device and reinstall if problem continues". Since the first time Ive got that message, Ive deleted, clear sstem cache, and reinstalled 4 times and problems still continues.


September 18, 2013, 9:36 pm

I'm getting the issue on the insert disc 2 I inserted the disc into my 360 console then it got freezed.. Please fix this problem.. :)


September 18, 2013, 9:55 pm

I have not been able to play for more than 10 minutes of gta v on xbox 360 because it freezes. I have replayed the same mission at least 15 times. I installed the game on a different storage device and it still freezes, I reinstaled the game 3 times, I even installed disc 2(play game), I did take my hardrive and game copy to a friends house and game worked perfect. Is the reason because I have the early version of the 360? Please help


September 18, 2013, 10:16 pm

Freezes during missions and after completing missions.

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