• Recommended by TR
Neato XV-25


Our Score


Review Price £429.00

On top of SLAM, the Neato XV-25 has the now industry defactos of edge detection (to stop it falling down stairs), spot cleaning (repeated runs over more ingrained dirt) and auto docking when low on power. It is also the first Neato robot vacuum to be designed for pet owners and allergy sufferers. As such it has a bristled brush to improve pick-up of pet hair, dander and fibres and a new filter which Neato claims will retain 3x more fine dust particles while allowing greater suction. The filter is washable and designed for long term use (though a second is provided in the box).

Neato XV-25 Performance

So the looks divide and the technology excites, but how does the Neato XV-25 perform? The answer is brilliantly... with caveats. SLAM certainly has a flair for showmanship. The Neato XV-25 leaves its dock silently, stops, builds up suction and airflow somewhat reminiscent of a helicopter while all the time mapping then finds the nearest wall to start the process of tracing the outline of the room.

This makes for a decent spectacle and watching the Neato XV-25 in action is a wholly satisfying affair as it seems to be applying human logic and order to every obstacle, cleaning in a progressive way and its bumper virtually never comes into contact with any object. As such the Neato XV-25 is both a satisfying substitute to manual vacuuming and a highly efficient one. It completed our test environment (a 60m2 flat with numerous chairs and objects deliberately left strewn around) in roughly 45 minutes, about half the time it took the flagship iRobot Roomba 780.

Furthermore since the Neato XV-25 is not bumping into objects it doesn't suffer from the old bump bot problem of shutting itself in rooms because it doesn't knock into doors when it is cleaning behind them. This is a great confidence builder as you don't feel the need to 'robot proof' the flat before leaving with various door chocks and wedges. This smart detection and location data also has another pay-off for larger houses as the Neato XV-25 has no problem finding its charger when low on battery and no problem automatically returning to where it was to continue cleaning when its charge is restored. We found a single charge was more than enough to do our flat, but this will be a huge benefit to larger houses.

Hard floor performance is good too. The slightly harder rubber used on the wheels makes it a little noisy rumbling along, but it automatically detects the change in surface and adjusts its brush and gears accordingly. The bristled brush here is a boon and it collects dirt, hair and fluff with ease rather than slinging it around the kitchen as we've seen other bots do in the past.

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December 3, 2012, 9:26 am

I hope that Neato has resolved the issue of the wheel plastic breaking that they faced with the neato xv-11 model.
Robot Vacuum Cleaner


April 28, 2013, 3:43 am

I've had a Roomba 560 for the last 3 years and have absolutely LOVED it.
The amount of dust that it picked up from what appeared to be a clean
floor everyday always amazed me. But, when I tripped across an article
about NEATO I got intrigued by what was described as the precision of
its navigation system because while love my Roomba, its random banging
around was beginning to irritate me. Sometimes it would clean the same
room 3X and miss entire areas of the house and when it bangs into stuff
it does so with a particular harshness. I overlooked all that
justifying that is it after all a just crude robot which does a good job
of sucking stuff up.

I bought a NEATO XV-21 to try out and immediately said goodbye to my beloved Roomba who quickly became a distant memory.

The Neato's Navigation in a word is "Phenomenal" It's precise, never
cleans the same area twice and with the firmware upgrade, the navigation
around corners is stunningly good. Because it's so good at knowing
where it is, where it was, and where it needs to go it cleans the whole
house in about 3/4 of the time Roomba used to cover the same spots

NOISE: The only concern I had with making this purchase
was the reported noise volume of the Neato. I read lots of posts,
reviews and watched a ton of YouTube Vids. Some even compared Roomba to
Neato and all of them showed Neato being slightly more noisy but it was
just marginal. I watch one Vid that showed Roomba at 78 Decibels and
Neato at 83. The story that none of that data can tell is what kind of
noise it is. The Roomba to me was always LOUD. Now that I've got
NEATO, Roomba was WAY LOUDER. Roomba has really noisy mechanical
mechanical. The motors in the wheels are produce really irritating and
loud whining noise in addition to the vacuuming sounds - but I kind of
put up with it jutifying that it was part of the package and that it
needed these motors to do its job. The NEATO on the other hand does
generate noise but it is a much softer noise - it's the sound of airflow
socking in and blowing out but the motors that drive it are far
quieter. On a decibel meter it may show a higher decibel count but my
wife and I both agree that the NEATO is far quieted and the sound it
does produce is far more ear friendly.

Overall, my wife and I
both agree this was a very worthwile upgrade so put ROOMBA online and
she was sold in minutes. I can't imagine selling our now found friend
NEATO Mosquito who we have nick named "Skitter".


September 14, 2013, 11:30 am

I have an xv 21 neto vac which i now hate the stupid thing quit after ramming its way out from under a desk and now the display is out and this is the second machine iv'e had and it started acting strange and bumping into chairs and getting stuck in open places for no reason I'm taking this thing back to bed bath and beyond maybe they will replace it a waste of good money i could have used to it pay for a rainbow vac which is the best ..


January 25, 2014, 8:20 am

How it works:


February 11, 2014, 9:34 am

I love my Neato XV21 and am now only more blown away by Neato's service. Elsie (what we lovingly call our XV21) started giving me errors and after a few e-mails, Neato has replaced my old model with the new XV25. Keep in mind I live in South Africa. They have no stores here. They simply listened (well read) my problem, we tried an option or two and then they shipped me a replacement. I was totally blown out of the water when I did not receive an XV21, but the upgraded XV25. No cost, I just mail the old one back in a pre-paid courier box.
I did extensive research on robotic vacs - living on a farm with 2 German Sheppard, two cats and three horses added with the (ab)normal amount of dust of a farm . . . well I needed something with sucking power :) , not just something to move the dust and pet-hair around. This seemed the only viable option in all the reviews.
The Neato has more than satisfied my expectations. One of the best features is that it's design is so simple. Nothing can really break with normal use and nothing can get stuck in complicated places, like pethair. It works, it returns to it's station and recharges, then goes on where it left off. It takes up to 3 recharges to clean my house. (We live in a renovated barn, which is huge)

It does get stuck, cables trip it up, dog food chunks get stuck in the brush, but you solve the problem when it asks you, ever so politely to help, and it goes on it's way again.
Brilliant!!! Love my Neato, makes my housework so much less.
Oh, I've written an essay and I just wanted to comment. ;)

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