Apple has rolled out an iOS 11 update following reports that colder temperatures were causing iPhone X handsets to become unresponsive to the touch.
The iOS 11.1.2 software update comes a week after Apple promised the fix for the issue, which occurred when some iPhone X displays were subjected a precipitous drop in temperature.
The ‘Coldgate’ issue had troubled some users in colder climates when, for example, they left a warm house.
One Redditor said it took “2 seconds from going inside to the cold outdoors” before his screen stopped responding to touch.
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The release notes say (via 9to5Mac) the update: “Fixes an issue where the iPhone X screen becomes temporarily unresponsive to touch after a rapid temperature drop.”
Keep it above freezing, folks
Apple has long stated that its iPhones are sensitive to temperatures below 0º and above 35º C (32º to 95º F).
On its website, the company says exposure outside of these temperatures could cause the phone to act differently in order to regulate its own temperature.
“Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off,” the firm says (via Loop Insight).
“Battery life will return to normal when you bring the device back to higher ambient temperatures.”
Interestingly, the site doesn’t mention anything about unresponsiveness caused by cold temperatures, so it seems this is an iPhone X-specific problem.
When asked about the issue last week, Apple said: “We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”
It hasn’t all been smooth sailing for the iPhone X. Last week, we reported on a mysterious column of green pixels taking up residence on the left of right edges of the screen.
Apple is yet to comment on those reports.
Have you snapped up an iPhone X yet? Is it living up to your expectations? Drop us a line with your first impressions @TrustedReviews on Twitter.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
