large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Vodafone users struck by major call outage on Tuesday evening

The UK’s four major mobile networks were all experiencing issues on Tuesday evening, with EE, Three, Vodafone and O2 users all reporting outages.

The Down Detector website shows UK subscribers reporting outages in a very similar fashion from around 17:00 UK time on Tuesday evening, although the volume of those reports appear to be dwindling at the time of writing.

At 18:00 UK time there had been 10,077 reports of problems at Vodafone on Down Detector with social media reports from users claiming they’re unable to make voice and video calls via the cellular network.

Related: Best mid-range smartphones 2020

While text and mobile data services were still active, the issue seems to be affecting users all the way across the United Kingdom. Complaints from EE, O2 and Three users were much less pronounced, maxing out at between 300 and 500 at around the same time.

A spokesperson for Vodafone said told the BBC the network is “aware of an issue and we’re working hard to resolve it.  Our engineers are working hard to determine the root cause of the issue and will get us back up and running as soon as possible.”

The other companies are yet to comment on the issue. Given it is affecting many of the UK’s networks it would appear whatever’s causing the problems may be at an infrastructure level rather than the fault of the individual mobile carriers. However, it could also be those issues were as a result of attempts to call people using the Vodafone network.

UPDATE: The company has now apologised for the outage: “We’d like to apologise to any customers who struggled to make phone calls this evening. We had an incident at around 17.20, which was fixed at 18.10. The service is now fully back to normal. Any customer struggling to make a call should quickly turn their phone off and on again to restart. We apologise for any inconvenience caused.”

 

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.