The US Consumer Product Safety Commission (CPSC) has announced an official recall of the troubled Samsung Galaxy Note 7 handset.
Following an investigation into the well-documented battery issues that have caused widespread fires and explosions, the government regulator has intervened to recall all Galaxy Note 7 phones sold in the US before September 15.
The commission said the recall affects one million handsets already sold in the United States.
The recall notice says: “This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
“To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.”
See also: Samsung Galaxy Note 7 recall FAQ
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While Samsung has been attempting to recall devices through an official exchange program, the message hasn’t made it through to many already in possession of the flagship handset.
Since Samsung announced the recall on September 2, usage dropped only 13 per cent according to Apteligent.
Last week the CPSC warned owners of Note 7 handsets to “power them down and stop charging or using the device.”
Samsung has told buyers in the UK the exchange program will begin on September 19. The firm plans to ensure early adopters receive their replacement handsets before returning the Galaxy Note to general sale.
The company is also planning to issue new handsets with stickers on the boxes identifying the new, safe battery packs.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.