large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Razr or Galaxy Fold? Which set of foldable fragility warnings are more off-putting?

Just in case its nose-bloodying price wasn’t enough to put you off the new Razr, Motorola has followed Samsung’s lead by publishing a video that emphasises just how fragile its expensive new folding phone is. But which company’s care instructions are more off-putting?

Samsung Galaxy Fold care instructions

First came the grand launch, then the almost immediate reports of serious build issues, then the delay and tweaks. The Galaxy Fold’s re-release followed, and the care video that accompanied it was the rotten cherry on top of what had been an extremely embarrassing saga.

The key lines from Samsung’s video, titled ‘Caring for your Galaxy Fold’, are:

  • (In very small print) “You may notice a crease at the center of the main screen, which is a natural characteristic of the screen”
  • “A display this precious comes protected; no extra films needed”
  • “Just use a light touch”
  • (In very small print) “Do not apply excessive pressure to it”
  • “A smartphone as incredible as this deserves care like no other; that’s why we provide Galaxy Fold Premier Service”

What the video doesn’t explain is that the Galaxy Fold Premier Service is a paid aftercare service for Fold users who, put simply, accidentally damage the device.

This is one of the examples of a Fold issue that’s listed on the Premier Service part of Samsung’s website: “Cracks on the screen or glass backing which affect the functionality or the safety of your device.”

If you buy a Fold, you’ll also get page after page of warnings in the box. Warnings like “Do not press the screen with a hard or sharp object, such as a pen or fingernail” and “Do not place any objects, such as cards, coins, or keys, on the screen”.

That’ll be £1800 please.

Related: Foldable phones are the new 3D TVs

Motorola Razr care instructions

Motorola clearly took note of the ridicule that greeted Samsung’s care video, and has tried to avoid the same mockery by… being deliberately very vague about what might happen if you don’t treat the new Razr with as much tenderness as a new-born.

The key lines from its video, titled ‘Caring for razr’, are:

  • “Screen is made to bend; bumps and lumps are normal”
  • “Avoid sharp objects”
  • “Close phone before putting in pocket or purse”
  • “Do not use a screen protector”

The setup leaflet that comes in the box expands on that final point by adding the following:

  • “Warning: do not use a screen protector on your flexible screen. This will damage your phone.”

Listed above is what we consider to be EE’s best Razr deal, which costs £50 upfront and £99 a month for 60GB of data. But that also gets you EE’s service pack, securing you a lifetime guarantee and an annual MOT for your phone − because you might need it.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.