HSBC customers suffered further online banking problems following almost 10 hours of disruption yesterday.
Millions were left unable to log in to their online accounts this morning as Britain’s biggest bank confirmed that its systems were down.
The exact cause of the problems remains unclear as HSBC says it is working to restore the service.
It also advised that its mobile app is still working.
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Up to 17 million personal and business customers were unable to log in to their online accounts on Monday with HSBC ruling out a Distributed Denial of Service attack.
Customers remained unimpressed with the company’s attempts to reassure them and took to Twitter to vent their frustration.
https://twitter.com/statuses/684064535754502144
https://twitter.com/statuses/684064838201507840
https://twitter.com/statuses/684043116932919296
Last year the bank faced criticism after an error stopped 275,000 bacs payments being made just before the August Bank Holiday weekend.
Affected customers should call the automated telephone banking service on 03457 404 404 while business customers should call 03457 60 60 60.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
