Card terminal glitch may have caused you to to pay double without realising
You may have been charged twice for a debit card payment last week, without realising.
Lloyds Banking Group has revealed that an issue with a Cardnet card terminal resulted in some people being charged double what they were supposed to pay on August 29, without this being reflected on receipts.
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Just under 5% of Cardnet machines were affected, according to the BBC, and the majority of the botched transactions reportedly involved Visa debit cards. Lloyds Banking Group has apologised for the gaffe.
“On Friday 1st September, Cardnet became aware of an incident whereby the settlement file for transactions taken Wednesday 29th August by APACS 40 (standalone terminal) merchants was duplicated and the settlement file for transactions taken Thursday 30th August was consequently not submitted,” a message on the Lloyds Banking Group website reads.
“This has resulted in merchants receiving incorrect settlement amounts, based on both the duplicate file and late payment of Thursday’s funds. In some cases, this will have been an overpayment of expected settled funds, in others an underpayment. In addition, and importantly, cardholders (customers) of Cardnet’s impacted merchants may also have been debited twice for transactions made on Wednesday.”
The bank says that affected customers should have already been refunded, but it’s worth checking your bank statement to make sure.
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“Both Thursday’s settlement file and the reversal of duplicate transactions has been sent for processing, which will correct the issue for merchants as part of their settlement of funds from Friday 1st September and bring their settlement back into line of what is expected within two days. We anticipate that refunds to cardholders charged twice will be completed by Tuesday 4th September,” the Lloyds Banking Group statement reads.
“Cardnet sincerely apologises for the issue and the inconvenience caused, we continue to work closely with all parties to resolve this issue swiftly.”
Were you affected by the issue? Have you received a refund yet? Share your experiences with us on Twitter @TrustedReviews.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
