large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Airbnb helps frustrated neighbours with new complaints feature

We’ve all heard the horror stories about trashed rentals, but Airbnb is finally doing something about it.

Airbnb plans to launch a new feature that will let neighbours complain about unruly guests.

That’s according to a report by the Verge, which says the company confirmed the new complaints system would roll out “in the coming weeks”.

“We are proud to have built a respectful and compassionate community,” said an Airbnb spokesperson, speaking to the publication.

“Most Airbnb hosts are sharing the home they live in and we give them tools they need to only welcome respectful travellers.”

airbnbAirbnb has over 1.5 million lsitings in 34,000 cities and 190 countries

“If issues do arise, we work with our community to try and resolve them,” the spokesperson continued. “In the next month we are planning to start offering a new feature on our website that will enable neighbours to register a complaint directly to our customer service team for follow-up.”

Related: Best Android Apps 2016

“We will have more details when we formally launch the product in the coming weeks,” the spokesperson added.

Unfortunately, it’s still not clear whether the complaints will be made public, nor whether complaints will affect guests in terms of feedback or ability to rent in the future.

Have you ever used Airbnb? Tell us about your experience in the comments below.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.