Unlike many other sites, we thoroughly test everything we recommend. We use industry standard tests, in properly equipped facilities, to evaluate products in order to compare them properly against each other.
Manufacturers don’t vet our reviews and we never, ever accept money to test something. You can find out more below. We’re always updating these pages so keep checking back to see how we’re improving.
Understanding our buying advice
Reviews: a Trusted Reviews branded review is a clear, final recommendation on whether or not to buy something, with a star rating and possibly an Awards logo (see below). There are two elements to a review: our opinion of what a product is like to use based on using a lot of similar products, and performance data drawn from a variety of appropriate tests performed in our testing facilities. We aim to be as exhaustive as is needed.
Best Lists: we compile Best List branded summaries of recommended products based on our reviews, to aid comparison. Every product in one of our Best Lists has been fully tested and we’ll always link to the original review so you can check for yourself. Occasionally, for smaller products, we’ll put the whole review into the Best List itself, and we’ll flag when this is the case. Unlike other sites, we don’t create Best Lists of untested products.
We believe our Best Lists can be even more useful and clearer than they are now, and are currently working on ways to better bring in scores, awards logos and spec data from our reviews.
Versus: we often compare two or three products in Versus branded articles. We may base these on full reviews, Hands ons, or on confirmed specifications. These should be read as a starting point when researching a product, not the end.
Hands ons: we often get early access to products, before they are released, which we brand as Hands on reviews. As enthusiasts, we like to tell our readers about our first impressions of new products, however it’s important to note the access we get at this stage is usually very limited. Therefore, Hands ons will lack the test data, star rating and verdict elements of our full reviews.
How we decide what to review
We aim to review the products that most people are buying – we realise we cannot review everything. We have three criteria for selecting products for review, and products have to meet at least one of:
- what’s new or interesting in the market
- what readers are searching for online
- what readers are buying
We request products for review from manufacturers, and occasionally buy products to test, if manufacturers are unwilling or unable to send us review kit.
How we test
- Where not obvious we explain how we test a product in each review, so you know what we’re doing and why we’re doing it.
- We use standard tests where possible, so we can compare key features and assess the accuracy of manufacturer claims.
- We look at a range of relevant factors before giving a verdict, such as performance, design, battery life, handling, value, and quality.
- We’re continually updating the following list to add full explanations for each product categories.
- How we test TVs
- How we test phones
- How we test cameras
- How we test headphones
- How we test washing machines
- How we test vacuum cleaners
- How we test smart home products
- How we test coffee machines
- How we test fans
- How we test fridge freezers
- How we test lawnmowers
Our scoring system
Numbers never tell you the full story by themselves, but we give every product we review a score out of five stars to give you an indication of how it performs and how it compares to similar products.
Our scoring system
- 5 Stars – Exceptional: a score of 5 stars indicates that the product sets the benchmark, or reference, from which to judge other products. Only the very best products receive this and such products will receive the Trusted Reviews ‘Highly Recommended’ award.
- 4.5 Stars – Excellent: a score of 4.5 stars indicates the product is of an extremely high quality with only minor issues that don’t affect most users. Any product that scores 4.5 stars overall earns a Trusted Reviews ‘Recommended’ award.
- 4 Stars – Very Good: a 4-star score means most people will find little fault with the product and would be comfortable recommending it to a friend. Some products that score 4 stars overall can earn a Trusted Reviews Recommended Award if they score 4.5-stars for value.
- 3-3.5 Stars – Good: most people should be satisfied with a product that scores in this range, even if it has a few faults that prevent it from scoring higher. If you can find it discounted and the flaws aren’t a deal-breaker for you then it will be a worthwhile purchase.
- 1-2.5 Stars – Poor: any product that scores this will have some serious flaws and should be avoided.
Our awards explained
We also have two awards, the ‘Recommended’ award and ‘Highly Recommended’ award for the top-scoring products, which will appear on the relevant reviews.
- Highly Recommended/Editor’s Choice: only products that score 5 stars overall receive the Highly Recommended Award. No product receives the Highly Recommended Award without the Editor’s approval. (We are in the process of changing our awards nomenclature, and this award will shortly be re-named ‘Editor’s Choice’.)
- Recommended: any product that receives a Recommended award is an outstanding product that we feel anyone will enjoy owning. All 4.5-star products – and some 4-star products – receive a Trusted Reviews Recommended award.
After – and only after – publication, our licensing team may separately approach the applicable retailer or manufacturer, in order to sell them the right to reproduce our Award. This is to allow manufacturers to use our Awards logos and our verdicts in their promotional material. Awards can only be used for the specific products to which they apply.
If you have any questions about how we review, please email the editor and we’ll be happy to answer.