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The UK’s fastest ever wireless hub in the UK launched by Virgin Media

evan kypreos


Virgin Media

Virgin Media has announced its new Super Hub, a wireless modem and router provided to Virgin Media broadband subscribers in the UK, which outclasses all other modems and routers provided by other UK ISPs.

Independent research conducted by the University of Bristol and Farncombe found that Virgin Media new Super Hub outperformed the wireless hubs, provided by TalkTalk, Sky and BT, typically by about 6-9%.

Virgin Media’s new Super Hub uses dual band technology that enables it to provide concurrent access to both the 5GHz wireless channel, but also the 2.4GHz channel.

Both the 5GHz and 2.4GHz wireless channels have been around for years but the 2.4GHz channel is more well-known and is used in many more products. Just because 5GHz is a bigger number than 2.4GHz this does not mean it’s better. In fact under certain conditions it does not perform as well 2.4GHz, for example its range is generally shorter, particularly if it has to go through walls in the home.

By providing both channels Super Hub users will get the best of both worlds.

The new Virgin Media Super Hub will be available for free to all new customers on broadband speeds of 60Mb or more but existing customers on those speeds will need to request an upgrade to the new Super Hub, which carries an installation fee of £49.95.

Dan Thomas

May 31, 2013, 3:11 pm

Is this comparing the Virgin box to the new BT Home Hub 4? They both have similar hardware so would be an interesting comparision!


June 1, 2013, 12:32 am

So much for all this headline grabbing nonsense.

I have this super hub and I am suppose to be paying for 30MBs.

See pics of tests using three different testers @ 1:00AM to 1:20AM. it's similar or worse whatever time you test.

Quite often it's worst than these results.

Their Virgin Media Service Manager doesn't work properly.

The following illustrate the shoddy way Virgin Media treats its Customers: "The new Virgin Media Super Hub will be available for free to all new customers on broadband speeds of 60Mb or more but existing customers on those speeds will need to request an upgrade to the new Super Hub, which carries an installation fee of £49.95."


June 1, 2013, 8:02 am

Did you not get your original hub free also, when you were a new customer? It is no different for new customers today, the original kit is usually free, subsequent upgrades generally cost, unless the upgrade is necessary to maintain the service.

As to your speed, not good. Was it tested over an ethernet wired link or over wifi? Sometimes the bottleneck can be your wifi link. Also make sure you select a local server (not Fremont USA), preferably a Virginmedia hosted server if possible (eg Wolverhampton).


June 2, 2013, 8:37 am

Try again. Not sure what happened to my earlier reply post - which was rather hard hitting and critical as I could not see my pictures then with my above post and the toboev post.

Firstly, what you describe as for "free" is not free at all. The cost is factored in somewhere, either up front or paid over time or recovered some other devious way. Have you noticed how the cost is about the same regardless of whether you take the "phone line rental £14.99"? Notice the asterisk * against the price and then read the small print about phone line rental cost!!!

ISPs get away with this because OFCOM are dozing on the job. They have failed to even oblige the ISPs to stop this practice!

If you upgrade why is it a NEW CONTRACT and yet you don't get the benefit(s) same as a NEW CUSTOMER?

What is the point of upgrading?

As for the speed and server location: Are you forgetting that we are talking about the WWW aka internet and that signals travel at speed of light regardless of whether it is copper or fibre optic (in which case it has to be converted from photons to electrical signal at the junction box before you get it.

NOTICE the two tests from the SAME SERVER (bottom 2 pics) taken a few minutes apart: 88ms and 114 ms!!

"bottlenecks" is about available bandwidth. How is it that there are such huge speed increase available without laying of additional or newer cabling? Where's the bandwidth coming from? Am I providing that judging by the speeds I/we get?

Perhaps TR or someone like OFCOM can tell us how much NEW cabling has been laid by Virgin Media?

It is NOT just the massive increase from the massive 5MBs to 60+ MBs in 10 years in internet speed but how are they accommodating services like BBCi Player etc. I notice the appalling quality of the picture and often non-availability of BBCi player programs. No doubt due to all that compression to fit in with the existing bandwidth.

As for using a "Virginmedia hosted server": Don't you think that may be optimised to deliver the desired result? I guess the BBC's (top pic) servers would be optimised to deliver service at optimum levels given the media services the BBC provide AND yet still no where near the "Headline" speed of 30MBs.


June 2, 2013, 11:55 am

So, wifi or ethernet?

Your point about 'new contract tie-in ought to equal new customer benefits' is well made. I had not realised they tied you in to a new contract if you opted for a service upgrade. The benefits and burdens ought to go hand in hand, so if you are being treated like a new customer in terms of contract tie-in then I would agree with you that you should enjoy the same benefits as a new customer.


June 2, 2013, 1:32 pm

What difference does it make given how far it is off the 30MBs?!!

Furthermore we are talking about 30MBs - well within the bandwidths of either!

I DO KNOW on extremely rare occasions I can get 25-30MBs and it's a sight and feeling to behold and say Hallelujah, Allahau Akbar..... Bless this www technology. But 99.99% of the time I am worshipping the Devil - no, not George W. Bush Jnr and/or Tony Blair! I mean that bearded bloke with a teethy grin who covers everything in Satan red and likes virgins for sacrifices and wish he was back in his lair.


June 2, 2013, 1:56 pm

All I can suggest is try using a wired ethernet link when making your speed measurements. Wifi can be a serious limiting factor.

Either way, at least then you have a handle on the problem - either it is a wifi problem or it is an ISP problem, both have their solutions. But not know which means you don't know what to solve.

As a slight aside, you might find this interesting (link below) to see how signal speed and carrier speed are two different things. The maths is horrendous, but the animation top right with the green and red dots says it all anyway.


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