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Sony addresses PS4 blue light of death and HDMI issues

Sam Loveridge

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PS4 and the Blue Light of Death
PS4 and the Blue Light of Death

Sony has published a troubleshooting guide attempting to help users fix the blue light of death issues with the PS4.

Some new PS4 users have complained of a blinking blue light on their new consoles, currently being referred to as the “blue light of death”, which is affecting its operation.

Currently Sony believes the issue may be caused by a variety of issues, the majority of which the company has tackled with its new PS4 troubleshooting guide.

"We are aware that some people have reported issues with their PlayStation 4 systems in the US. We are closely monitoring for additional reports, but we think these are isolated incidents and represent a very small percentage of total units shipped to consumers to date”, reads the official Sony statement.

The blinking blue light of death means the PS4 doesn’t enter the power on state indicated by the solid white light. Due to this there may not be any video or audio output to the television and could cause difficulties actually turning the console off.

The problem might be attributed to TV compatibility, PS4 power supply, hard drive or hardware issues.

Sony suggests updating your TV firmware as a resolution, but also details how to turn off the PS4 completely by touching the power button for at least 7 seconds until the console beeps twice.

You may also opt to try a different power cable, such as the one from your PS3, and you’ll need to check the parts labelled A,E and F in the published diagram below.

Trying to sort out potential hard drive issues are a little more complicated, but Sony outlines a quick check you can do to see if it has been fitted correctly.

“Slide the HDD bay cover in the direction of the arrow to remove it. Inspect the harddrive to make sure it is properly sealed in the HDD bay. A loose harddrive connection can prevent the PS4 from powering on completely. A single screw keeps the assembly in place.”

If all else fails, you can try booting your PS4 up in Safe Mode, which is explained on the PlayStation Support pages.

“We appreciate your patience while we investigate,” added Sony on the PS4 troubleshooting page.

Next, read our Xbox One vs PS4 comparison.

PS4 and the Blue Light of DeathPS4 and the Blue Light of Death

icedfusion

November 18, 2013, 5:53 pm

if it doesn't work, take it back, get your money back and wait until the fix it! LOL @ sony trying to get people to fix it themselves!!

kroguk

November 18, 2013, 8:13 pm

"The problem might be attributed to TV compatibility".........that must have come from the very bottom of the excuses barrel :-D

alukard

November 18, 2013, 8:28 pm

Will this be part of your "six things wrong with ps4" article?

Fweds

November 18, 2013, 9:38 pm

What a joke so if you have a problem try "Fix it yourself". on a brand new electrical item,I don't think so.

Ta'i Ngatokorua

November 18, 2013, 11:50 pm

Sony telling people they can fix it themselves is showing that the problems (that they've trouble-shooted and found solutions for anyways...) are very minor and easy to fix. It doesn't mean that they won't fix your ps4 if problems persist. They're just giving us some advice so we don't have to go through the whole procedure of sending it in if we don't really need to.

Dude Dude

November 19, 2013, 5:34 am

Would you prefer sending it back and waiting if it's a brain dead fix?

Dude Dude

November 19, 2013, 5:37 am

Not really, HDMI is far more complicated the old RCA/coax cabling. If a manufacturer provided marginal HDMI implementation (say your LCD is 6+ years old) then it could happen.

Fweds

November 19, 2013, 12:40 pm

If I buy an electrical item new I expect it to work, if it doesn't work perfect out of the box then I want a new one or my money back.
After the YLOD fiasco I don't want an electrical item that isn't fit for purpose the moment I open it yet alone in 12 - 18 months time when my warranty expires.

kroguk

November 19, 2013, 7:25 pm

So a new telly then ?.......or something like this (if HDCP is the issue) http://mercianmedia.wordpress....

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