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BT price hike: Here's how broadband, landline, and Sport prices are changing

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BT has announced price increases across its broadband and landline services, while television customers will now have to pay for BT Sport.

The price hike, set to come into effect from April 2, will see basic broadband customers paying £2 more each month, while BT Infinity fibre customers will pay £2.50 extra per month.

Line rental has been frozen at £18.99 per month, but the company is increasing the cost of calls by 1p per minute for both mobile and landlines. That means landline calls will now cost 12p and mobile calls will rise to 16p.

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Elsewhere, BT TV customers will have to start paying for BT Sport, which has previously been included with the package at no extra cost for broadband customers.

From August 1, BT TV users will pay a fee of £3.50 in order to watch the BT Sport channels, while the yearly subscription will be £42.

Those who use a Sky box to watch BT Sport will have to pay an extra £1 each month, bringing the total cost to £22.99, from April 2.

Viewers who use a Sky box to watch BT Sport but who do have a BT broadband subscription will see an increase of £1.50 per month, bringing the total price to £7.50.

While the price of BT Sport has been increased, no other price increases for BT TV customers has been announced.

Along with these changes, there are a number of increases for call plans. Anytime call plans are set to increase by 49p to £8.99 per month, while evening and weekend call plans will jump by 30p to £3.80 per month.

Evening and weekend call plans will also cost more, rising by 30p to £3.80 per month, and BT's call set-up fee is increasing by 2p to 21p.

Call features such as call minder are also increasing by 25p to £4.50, but the BT Privacy feature and caller display will stay at their current price.

BT is sending out letters to customers, informing them of the change, after which, according to Ofcom rules, subscribers will have 30 days to let the company know if they want to cancel their plan without having to pay a fee.

Rivals Sky, Virgin Media, and TalkTalk have all announced similar price rises in the last year, with Sky line rental set to increase from March 1.

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Let us know what you think of the price rises in the comments.

MikeX

January 20, 2017, 7:40 pm

Once I get my letter from BT I will let them know it's time to leave; unless they match the special offers I can get elsewhere!

terry lester

January 22, 2017, 9:58 am

BT fibre broadband has been an excellent service for me but customer service is dire and this price increase is the final straw - I'm off to pastures new.

Dave

January 22, 2017, 6:38 pm

Go elsewhere if you can get a good deal

Dave

January 22, 2017, 6:43 pm

Good luck with that after a year you will be paying loads more to SKY than you were with BT

terry lester

January 22, 2017, 7:58 pm

Thanks Dave but I didn't say I was going to Sky although they may be considered. I'm actually stuck with BT until Sep as I've paid the Line Rental Saver until then so would not get a refund on that. I don't use a landline phone at all so may cease the line and consider mobile broadband.

Simon Sherlock

January 23, 2017, 7:42 am

They're all as bad as each other. TalkTalk Business have brilliant customer service but cost more and everybody else uses BT infrastructure and have their own issues. BT customer service is dire though, and the account management via the web almost as bad as trying to book a flight with Ryan Air...

Andrew

January 23, 2017, 8:49 am

I'm going too. Even before the changes BT are charging me £54 for BT Infinity 2 + Line Rental. With Vodafone that comes down to approx £30.

Also agree that BT's customer service isn't the best. It's even hard to find their phone number on the website. When you do call there's endless options and you have to wait. Experience with Vodafone is that they are much quicker to answer and deal with your call.

Deal done today. I leave BT in early Feb. Did give them the chance to keep me but they weren't interested. £45 and a 2-year contract was their "best" offer.

Alex Hellen

February 19, 2017, 8:15 pm

Still waiting on our letter... What should I do if it doesn't turn up??

Grumpy Old Scotsman

March 6, 2017, 5:18 pm

Be careful with them, I have been customer for many many years, I advised them 4 times the reason I was breaking contract early (due to the price rise), every time I received an email or letter stating I would be charged for early cancellation. Each time I told the I was leaving due to price hikes. I was told that this was 'computer generated' (yes, but the info is only as good as that placed into the computer).. today I received notification of my account closure and guess what... charged for early closure... have called them and expect to see the money refunded to my account... so beware .. you need to check they are not still charging the balance to the end of the contract if you advised them you were leaving due to price hike.

Grumpy Old Scotsman

March 6, 2017, 5:20 pm

haha agree with trying to find a contact no. but the same with many of these companies... how come I can sign up online, provide my payment details and start within days, yet when cancelling I need to call/write and give notice....

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