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7 HTC 10 problems and how to fix them

Here are some irritating HTC 10 problems and how to fix them.

Have you splashed out on HTC’s latest flagship phone, the HTC 10? You’ve made a good choice – it’s one of the best phones on the market.

It’s also pretty stable, with HTC working closely with Google to craft a tight, relatively flab-free Android experience. Still, there are always issues at the launch of any phone.

Here’s a list of some of the early HTC 10 problems we’re seeing reported on the internet, and how to resolve them. It goes without saying that before you try any corrective measures, you should make sure than your HTC 10’s software is up to date (Settings > About > Software updates).

Watch: Is the HTC 10 the Android phone to beat?

Camera autofocus issue

Some people have reported that their HTC 10 handset’s camera is unable to autofocus on distant objects.

HTC’s latest update apparently corrects some of these autofocus issues, but we’re still seeing some reports of problems after the update.

If that’s the case with you, we’d recommend treating your handset as faulty and returning it for a new one.

Related: HTC 10 vs iPhone 6S
HTC 10

Pinks screen tint

It seems some users are reporting that the HTC 10’s screen suffers from a slight pink tint, and that’s something we noted in our review.

That’s not to say that you necessarily need to accept what you perceive to be an excessively pink screen. The warmth and tone of a smartphone display can vary to a surprising degree from handset to handset (from any brand), and whether it looks natural to you can be quite a subjective thing.

It’s worth pointing out that HTC has included a setting for adjusting the screen colour temperature in the Settings menu, so you can make it warmer or cooler according to your tastes.

If you’re still not happy with your HTC 10 screen’s temperature, though, don’t suffer in silence – send it back to wherever you bought it from and request a replacement. That’s especially applies if the off tone is pronounced or appears on only a part of the screen.

Related: HTC 10 tips and tricks
HTC 10

NFC tag issues

We’ve seen some users reporting that their HTC 10 has trouble reading certain NFC tags from time to time.

There appear to be a couple of things you can try if you find your handset struggling with this. One is to simply toggle the NFC function on and off in the drop-down menu.

Another thing to try is tap the card against the front speaker rather than the rear camera element, which is the common NFC hotspot. You might have better luck there.

Buy Now: HTC 10 at from $566

Annoying TouchPal prompts

We don’t know about you, but one of the first things we do with a new Android phone is download a new keyboard from the Google Play Store.

Some HTC 10 users are reporting that after downloading certain third party keyboards, they keep getting annoying TouchPal (HTC’s default keyboard) switch prompts.

Affected keyboards seem to include Swiftkey, Swype, Flex, and Multiling O Keyboard.

Google Keyboard doesn’t seem to be affected, so try downloading that one if you’re having trouble. It’s one of the better ones anyway.

Wi-Fi niggles

One of the main problems we’re seeing relates to the HTC 10’s Wi-Fi. We should emphasise that this is far from a widespread thing.

Some have reported that their HTC 10’s Wi-Fi seems to drop out or switch to 4G seemingly at random.

There’s no special trick to rectifying this on the HTC 10, so simply work through the usual suspects. Try ‘forgetting’ the problematic network by going to Settings > Wi-Fi, tapping and holding on it, and selecting ‘Forget network’.

Then, re-establish the connection afresh and see how things turn out.

Related: HTC 10 vs Galaxy S7
HTC 10

Battery life

We didn’t have an issue with the HTC 10’s battery life, but there are enough reports out there suggesting that your experience may vary.

There are reports that HTC is looking into the cause of this fluctuating battery life. In the meantime, if you are experiencing unusually poor battery life on your HTC 10, it’s worth ruling out the usual culprit in such cases – a hungry app.

To get to the bottom of this, head into Settings > Power > Battery usage and look for any apps that are sucking an undue amount of power. It’s Facebook, right? It’s always Facebook.

Whichever app it appears to be, you can usually tap it here and play with a few options that might lessen the impact on the HTC 10’s battery. Alternatively, go into Accounts>Sync and disable the sync relating to that app. We bet you’ll see a marked improvement to your battery life.

If it’s not an app issue, then it could just be that you’re a particularly heavy user. If so, do you keep the screen brightness cranked right up? That’s the biggest power-hogging component of any phone, so try dropping it by half – which should still be more than enough.

Also consider making use of the HTC 10’s Extreme power saving mode during extended times when you don’t need the phone for more than the basics. This strips the HTC 10 right back to its basic functions, such as phone calls, text messaging, and email.

To activate this, go to Settings > Power and flip the Extreme power saving mode toggle.

HTC 10

Memory leak bug

We’ve seen one website claim that their HTC 10 has a serious memory leak bug. We’re not seeing this being reported anywhere else, so it’s clearly not a widespread problem, but we thought we’d mention it anyway.

Apparently, the handset in question keeps receiving a ‘memory full’ warning out of the blue. A subsequent glance at the Phone Storage menu shows that the system memory has expanded to fill a massive 20GB.

The only solution to this seems to be drastic – a factory reset. Given that this doesn’t seem to have solved the issue for good, it’s also temporary.

There’s no news from HTC on the cause of this issue, so we’ll keep you posted when we know more.

Buy Now: HTC 10 at from $566


If you’re experiencing any issues with the HTC 10, let us know in the comments below.

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