If you’re yet to return your Galaxy Note 7, you should do so as soon as possible, unless you’re willing to risk the handset burning down your home.
Following its decision to recall all Note 7 devices after several units were reported as having caught fire and, in some cases, exploding, Samsung has finally halted production of the fire-prone phablet.
But if you’re considering returning the device, you won’t be able to do so through Royal Mail as the postal service says it won’t allow Galaxy Note 7 handsets to be returned through its network.
Related: Best Galaxy Note 7 alternatives
As reported by Bloomberg, Royal Mail said in a statement: “In light of recent incidents and concerns raised by Samsung about its Galaxy Note 7, Royal Mail and Parcelforce are unable to accept the posting [of the handsets]”
“All customers are asked to detail what is in each package so that we can make sure that we are not carrying items that are hazardous.”
Neither Royal Mail or Parcelforce will accept posting of the handsets, causing concern among customers as Samsung will only issue a refund when the smartphone has been returned.
The South Korean firm has slashed its profit forecast following the explosion debacle, saying it expects third quarter profits of 5.2tn won ($4.7bn; £3.8bn) – a third lower than its 7.8tn won estimate.
Originally, problems with overheating were put down to a battery issue, with Samsung offering what it said were safe replacement handsets.
However, after some of the supposedly safe replacements began to experience issues, the company was forced to halt production.
If you have a Note 7 you need to return, it’s best to contact the supplier you bought the handset from to make arrangements.
Samsung has advised all Note 7 owners to power down their devices as soon as possible and arrange for the phone to be returned.
WATCH: Galaxy Note 7 review
Let us know if you’ve experienced problems with your Note 7 in the comments.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
