Microsoft has confirmed its Xbox Live service is experiencing issues preventing users from signing in on Xbox One consoles.
The Xbox Live status page says that users are experiencing problems with creating, managing or recovering an account using the service. Everything else appears to be operating normally, the company says, but if you can’t get past the sign-in page, that’s unlikely to be a lot of use.
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Apps like Amazon Video and Spotify require users to be signed into their Xbox Live accounts, while some online-based games like Fortnite and Rocket League also need you to be logged into the service in order to play them.
Some gamers have taken to social media to claim the outage is even preventing them from playing downloaded games, but it’s not clear if they’re trying to get online to play those games.
We're still investigating users seeing errors at sign in across multiple services & we appreciate your ongoing patience. We'll update again here, as well as our status page: https://t.co/PzAdjUXo7T when we have more info. https://t.co/jqbM385RQl
— Xbox Support (@XboxSupport) August 28, 2019
The status page says: “Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live. Stay tuned, and thanks for your patience.”
Gamers and streamers using Xbox Live can choose to be notified when the service comes back online. We’ll keep you posted too.
Naturally, gamers aren’t happy about it, with many taking to Twitter to lament the regularity of outages for the main online console gaming platforms.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.