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Razer laptop-owners reporting Windows 10 update problems

Razer is advising users of its laptops to proceed with caution when installing the Windows 10 Fall Creators Update, due to some reports that it throws up compatibility issues with peripherals and built-in keyboards and trackpad

Lase week in Razer’s community forums users of the company’s laptops have been noticing problems occurring after installing the Windows 10 Fall Creators Update which began rolling out to Windows 10 machines a day or so earlier.

Forum poster Kokorone ran into trouble and warned fellow Razer laptop users to avoid the update: “It is known that all Razer laptop systems are incompatible with Windows 10 Version 1709 Build 16299.15 that is rolling out today. DO NOT UPDATE.”

Kokorone found that the Fall Creators Update problems appears to be down to Razer not having compatible drivers to support the updated version of Windows 10, which is causing trackpads, keyboards and USB peripherals to stop working when their laptop was woken up from sleep mode while on battery power.

“TL;DR Waking from sleep on battery power, any Razer Laptop will have all peripherals, including the trackpad and keyboard, fail to work until the computer is rebooted. This does not occur when connected to a power source,” wrote Kokorone.

And three other posters noted further issues with the Fall Creators Update including increased battery consumption. This would indicate that the problem could be more than an isolated compatibility issue, though four people suffering problems means it’s a little to early to say.

Razer’s current response is to not upgrade to the latest version of Windows and, if you have, try to roll back to the previous version.

A new operating system update is a big test for all laptop makers, and this time around it seems like Razer may have been caught out. If we hear more advice from Razer, we’ll update this piece.

Related: Razer Blade review

Have you found any problems with the Windows 10 Fall Creators Update? If so, let us know Twitter or Facebook.

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