Microsoft has promised a fix for an issue with the Windows 10 April 2018 update, which is causing the system to freeze when using Google Chrome.
The glitch, which is affecting only some devices, also applies to the “Hey Cortana” command.
That’s perhaps more surprising given Cortana is a Microsoft app and the company has extensively tested the latest Creators Update. It even delayed the release by a couple of weeks in order to mop up some bugs.
Thankfully, users won’t have to wait long for the fix, with Microsoft targeting a May 8 release for the next update. The Creators Update only arrived on April 30, so that’s a pretty decent turnaround time.
In a post on its Answers page, the company wrote: “Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.”
The company has also provided potential temporary solutions for users with devices experiencing the issues.
One is as simple as opening and closing the lid on a laptop (because no-one tried that). The other involves a Windows key series to wake the screen.
The company writes: “If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.”
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