Vodafone has finally responded to accusations it overcharged customers up £10,000 thanks to a roaming error, saying it is “looking” at compensation options.
The accusations broke earlier this week when a number of customers took to social media to complain about being hugely overcharged. The claims ranged in damages, with some Vodafone customers claiming to have been overcharged multiple thousands of pounds.
A Vodafone spokesperson acknowledged the issue in a statement sent to Trusted Reviews confirming it was dude to an unspecified “technical error.
“We are very sorry that yesterday, some customers could not use data or calling services when roaming abroad. This was due to a technical error, which we have now fixed. Any affected customer should restart their phone to ensure that services are resumed,” read the statement.
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The spokesperson moved to further allay customer fears promising affected phone owners the firm is looking at ways to compensate them.
“As a result of the issue, some customers are receiving billing messages in error; we are working through these as an urgent priority and removing any errors from customer accounts,” said the spokesperson.
“Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts and fixing any issues. We are looking at the best way to compensate customers and will contact individuals with details as soon as possible. We will proactively be in touch with any customer affected.”
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Sadly the network kept its cards close to its chest regarding what exactly the compensation will be,
Hopefully it’ll be something significant as customers have been flocking to Twitter detailing their distress after receiving the gigantic bills. You can see a selection of some of the most extreme tweets below.
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Old mans bill from @VodafoneUK. Apparently there is a fault with global data roaming … probably wouldn’t have been as much of a shock to him if they sent out a message telling folk there was a fault. #vodafone my contract is up in 48 days … think it’s time for a new provider pic.twitter.com/2fTEhr1fTZ
— Andy (@wallzerbear) October 13, 2019
Vodafone are randomly hitting customers with incorrect roaming bills. Mates bill! pic.twitter.com/1UiyjNZH00
— Hoodie (@Hoodie1878) October 13, 2019
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Vodafone has glitched and massively inflated my bill, giving me horrifying visions of the post-Brexit future without international data roaming. pic.twitter.com/FPnFwghaAO
— Molly Burns (@TheMollyBurns) October 13, 2019
@VodafoneUK I contacted you 5 hours ago and you assured me this was a mistake and I should not worry. An hour ago, my service was cut off! And my husband’s too… you could be putting lives in danger, have you no control over your network? Why no messages from you?
— Erica (@Eggy_79) October 13, 2019
@VodafoneUK @BBCWatchdog Vodafone, I write again. My bill is saying I’ve been charged over £7800 for FREE data roaming, you’ve also cut my partner off who is also with Vodafone. Please consider this along with Facebook DM as an officila complaint
— Keith Holden (@keef_the_red) October 13, 2019
