large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Is Virgin Media down? Major outages still reported across the UK

Is Virgin Media down today? Latest news on Virgin Media not working

Virgin Media is one of the UK’s biggest providers, but recent reports indicate major problems have been experienced across the UK in recent weeks. Is Virgin Media down today? Let’s take a look.

Take a look at the image below and you can probably tell that Virgin Media has had a bumpy ride lately.

In a press statement issued first to SurreyLive, Virgin Media copped to a problem “affecting the stability of broadband connections for some customers in Surrey.”

However, on June 21 the company has said that the issue has been “resolved”.

“We have resolved the issue that was affecting the stability of broadband connections for some customers in Surrey. We apologise to customers for any inconvenience caused,” a Virgin Media spokesperson told Trusted Reviews.

A quick look at popular borkage complaint platform Down Detector (which uses an automated algorithm to harness social sentiment related to service providers’ performance) apparently reveals that the issue was unlikely to be confined to Surrey. You can use Virgin Media’s official service checker to see if there’s a recognised outage in your area.

Virgin Media down

While things were looking better as of Thursday June 21, with no new spike in outage complaints, “recent reports mostly originate from” places as far and wide as London, Birmingham, Liverpool, Glasgow, Nottingham and Wolverhampton.

Commenter browny5000 bemoaned “serious connection issues for two weeks now in Leeds,” while Dario from Dublin, Ireland said: “My internet just stopped working this morning. I’m in Donnybrook, Dublin 4.”

And as recently as June 20, P.MaTTY complained that they, “Haven’t had Internet since June 12th in Glasgow,” while reports were also still coming in from Greater Manchester.

Trusted Reviews readers were having mixed luck with the service, but it seems there are still Virgin Media problems being experienced around the UK. These incidents could be isolated, of course, and it’s worth noting that more recent complaints don’t seem to indicate the sweeping Surrey outage is ongoing.

It’s an unfortunate turn of events for Virgin Media, which was recently in the headlines for more positive reasons, after it announced it would be offering its customers the ability to add a Netflix subscription to their monthly bill – hardly a game-changer, but certainly convenient.

Or at least it would be, if people had the internet access to enjoy the popular streaming service.

Stay tuned, as we’ll update this article with all the latest news on Virgin Media being down – or not, as the case may be.

Is Virgin Media down for you? Let us know any issues you’re experiencing @TrustedReviews.


Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.