At the Trusted Reviews Awards 2022, we revealed the best mobile networks as voted for by you, readers of this website.
The network you choose for your mobile phone is a key decision as a consumer, with the extent of network coverage, the connection speed, and the provision of 5G all being key factors to take into consideration. As part of our awards this year, we’ve consulted more than 4,500 readers of our website as to the best mobile network in the UK, and here are the results of our survey.
Would you recommend your network to others?
Our most important survey question is whether the reader would recommend their network to others. Seeing high scores across the board in this category, it’s nonetheless Tesco Mobile which comes out on top with an excellent score of 94% of respondents answering Yes.
| Network | Reader score |
| Tesco Mobile | 94% |
| iD Mobile | 94% |
| Sky Mobile | 93% |
| EE | 90% |
| O2 | 89% |
| BT Mobile | 88% |
| Vodafone | 87% |
| Virgin Mobile | 85% |
| Three | 84% |
How would you rate your network’s customer service?
Customer service matters a great deal to your overall experience with a network, and those that can problem-solve quickly, helpfully, and politely make our lives so much easier. 86% of our readers rated their experience of Tesco Mobile’s customer service as being Good or Very Good, making it the best network in this category.
| Network | Reader score |
| Tesco Mobile | 86% |
| Sky Mobile | 81% |
| EE | 76% |
| iD Mobile | 75% |
| BT Mobile | 69% |
| O2 | 69% |
| Three | 66% |
| Vodafone | 66% |
| Vrgin Mobile | 60% |
How would you rate your network’s roaming packages?
Roaming can be of vital importance when you’re travelling abroad and want to ensure that you still get great connectivity. The roaming packages offered by iD Mobile were rated as being Good or Very Good by 68% of our readers on the network, seeing it top the leaderboard.
| Network | Reader score |
| iD Mobile | 68% |
| Tesco Mobile | 67% |
| O2 | 64% |
| BT Mobile | 54% |
| Virgin Mobile | 51% |
| EE | 50% |
| Three | 50% |
| Sky Mobile | 45% |
| Vodafone | 44% |
How would you rate your network for reliability?
Excellent performance counts for nothing if it only comes in flashes, so we were keen to find out which network is the most reliable of them all. 90% of our readers on Tesco Mobile rated it as being Good or Very Good, meaning that it wins this category.
| Network | Reader score |
| Tesco Mobile | 90% |
| BT Mobile | 87% |
| EE | 86% |
| Sky Mobile | 85% |
| iD Mobile | 84% |
| Vodafone | 83% |
| O2 | 83% |
| Virgin Media | 78% |
| Three | 78% |
How would you rate your network’s value for money?
We all want to get good bang for our buck, regardless of which product or service we’re paying for, and mobile connectivity is no different. Of our readers on iD Mobile, 92% rated it as being Good or Very Good when it comes to value for money, seeing it lead the pack for this key category.
| Network | Reader score |
| iD Mobile | 92% |
| Tesco Mobile | 89% |
| Sky Mobile | 81% |
| Three | 74% |
| BT Mobile | 68% |
| O2 | 65% |
| Virgin Mobile | 64% |
| EE | 63% |
| Vodafone | 61% |
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
