Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Toshiba sends customer service robot to work in Tokyo mall

Unfamiliar shopping malls can be daunting at the best of times, but we’re not sure Toshiba’s quite cracked the solution.

The Japanese electronics firm is debuting a helper robot at an upscale department store in Tokyo next week, and it’s as creepy as you might imagine.

According to Reuters, the lady droid is called Aiko Chihira, and it’s being tasked with helping out bewildered shoppers.

Unfortunately, they might leave more confused than they came in. That’s because while Chihira can speak, she can’t actually make conversation or respond to questions.

She’s more of a showpiece, capable of blinking, bowing, and reeling off six minutes of guidance spiel to customers about the department store and ongoing events.

Related: Robot vacuum cleaner review

Chihira’s already appeared in public a number of times, but her department store debut will be the first time she’s offered customer service.

Her persona isn’t actually based on any one person, but is instead designed simply to appear friendly and personable – that’s difficult when you look like you’ve been lifted straight from a Japanese horror flick.

If you’re not keen on listening to Chihira’s pre-loaded audio brief, she’s also pretty good at sign language. Check out her moves in the video below. We think she’s doing the robot…

(YouTube)izH08FB2mxU(/YouTube)

Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.

Trusted Reviews Logo

Sign up and get the best deals straight to your phone

Skip the hunt - get the latest discounts delivered directly to WhatsApp by signing up to the Trusted deals Whatsapp Channel.

Get Access