Ticketmaster UK admits huge data breach, payment details stolen

Ticketmaster is advising its UK customers to check for fraudulent transactions after admitting the payment details of tens of thousands of users may be been compromised.

The firm says users who purchased tickets between February and June 23 this year may be at risk, following the use of malicious software by an unidentified third-party.

The names, addresses, phone numbers, email addresses and Ticketmaster log-ins of up to 40,000 customers may have exported to an unknown third-party. The breach occurred when the malware was placed in a customer support tool hosted by Inbenta Technologies, the firm says.

The TicketWeb and Get Me In websites, which are also owned by the fee-happy folks at Ticketmaster, have also been affected by the breach.

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Worryingly, the Guardian reports, some banks have known about the breach since April. Monzo has replaced 5,000 cards of customers who’ve made Ticketmaster purchases. Whether and why Ticketmaster withheld this information for two months is unknown.

In a statement the company said it was “working around the clock” in its post mortem investigation and advised its customers to check for unauthorised purchases and to contact their financial institutions if they spot anything untoward.

Ticketmaster said: “Based on our investigation, we understand that only certain UK customers who purchased or attempted to purchase tickets may have been affected by the incident.

“We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.”

The company is offering a 12-month subscription to an identity monitoring service to help customers steer clear of fraud and identity theft. How about instead of all those ‘convenience fees’ the company likes to charge, it compensates affected users properly?

Haver you noticed any suspicious activity on your card following hacks in recent years? Share your stories with us @TrustedReviews on Twitter.