Three is about to hike up mobile costs for many of its loyal customers.
Mobile users were left outraged after it emerged that Three is planning to force so-called ‘legacy’ customers onto new tariffs.
Three users on a number of mobile plans will be automatically reassigned to a new tariff with just 30 days’ notice.
The move affects a number of tariffs, including the All You Can Eat (AYCE) plan, which gives customers unlimited minutes, data, texts, and tethering for £15 per month. Three stopped offering AYCE in mid-2014, but many customers are still on monthly rolling deals with the tariff.
Customers on that plan are given 30 days to choose a new plan, or they’ll automatically be placed on the closest existing plan to £30 a month.
One of the best options is a £33 per month deal that no longer includes unlimited tethering, which is now restricted to 12GB a month – at over double the cost of the original plan.
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Speaking to TrustedReviews, Pádraig McGarrigle, Corporate Communications Manager, said the plans affected were “phased out about 18 months ago”, and that “there are lots of other plans which customers can move to”.
Three also provided us with the following statement:
“In March 2014, we introduced new price plans giving customers more options in the size of their data and voice bundles, as well as limits and alerts to prevent bill shock. We have a lot of tariffs that we no longer sell and moving customers to one of the new plans will ensure they can enjoy the benefits of these plans.”
If you’re affected by the change, you will receive – or may have already received – a letter detailing the proposal.
The change was first publicised by journalist Jonathan Morris, who posted the letter he received to Twitter.
Check out the letter below:
Of course, the changes have left many Three customers angry and confused. Unsurprisingly, a large number of Three users have taken to Twitter to vent their anger.
Here’s a round-up of the fallout:
We’ve contacted Three for a statement on the matter, and we’ll update this article with any response.
Are you affected by Three’s tariff shake-up? Let us know in the comments.